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FT Telephone Operator - Hospital Hill (Varied Shifts)

101 Truman Medical Center

Job LocationUniversity Health Truman Medical Center

Kansas City, Missouri

DepartmentOperator Services UHTMC

Position TypeFull time

Work Schedulevaried

Hours Per Week40

If you want to work where the action is, University Health (UH) is the place for you. Known as “Kansas City’s Essential Hospital,” UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses:

 

UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH’s beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women’s care clinics.

 

UH Lakewood Medical Center is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families.  UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.

 

UH Behavioral Health is the KC metro area’s largest, most comprehensive provider of mental health services. The Crossroads Building, located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.

Job Description

Hospital Telephone Communications Operators (Operators) work independently to coordinate and transmit high-level communication services support for all aspects of Truman Medical Center’s (TMC) operations. As the primary contact person for TMC, Operators demonstrate premier customer service work.

Requirements

High school diploma or equivalent

Twelve months experience as a Telephone Communications Operator or equivalent. 

Six months of additional qualifying experience may substitute for required education.

Must possess at least one year of experience in a direct customer service position.

Excellent oral and written communication skills in proper business English language, including grammar, spelling, and phonics, and excellent understanding of pronunciation of names.

Must have well-modulated, clear, unaffected speech and hearing.

Service excellence skills, including independent problem-solving and efficient multi-tasking.

Experience in answering a high volume of calls, and communicating in a clear, concise, and calm manner.

Must have the ability to work a flexible schedule, including scheduled hours, days off and additional hours if needed to ensure 24/7 delivery of communication services.

Ability to sit and use computer/keyboard/communication headsets for up to 8-12 hours per scheduled shift.

Pleasant and outgoing demeanor, excellent judgment, mature approach, and proactive manner are required.

Must be able to stay calm in stressful, busy, critical moments and handle multiple tasks and situations, and be attentive to details and guests’ needs.

Must be able to easily reach alarms on a wall, quickly reach and answer emergency phones, and move quickly in narrow spaces.

Must have the ability to memorize, follow detailed written procedures and verbal instructions, process and retain new information, and adapt to new processes.

Advanced Computer skills required. 

These include but are not limited to general Microsoft Office, Windows, use of mouse, ability to switch programs or functions, open and close programs, shut down and restart computer, and competent keyboard abilities.

Must have good vision, hearing and public relations skills.