Bangalore, Karnataka, IN
1 day ago
FTC-Order Processing Specialist
Key Responsibilities and Accountabilities\:  Will be a part of Solution Order Fulfilment team of Schneider IT India Division.  Solution Order Execution\:Execution of high quality Solution Orders in Oracle.Monitoring order inflow and clear within specified order booking TAT.Liaison with Sales, Solution, Bidding, Project, Finance and other Cross Functional Teams for necessary approvals and dependency clearance.Association with customers for conversion of orders, issuing proforma invoices and order acknowledgement.Respond to customer queries and complaints with in specified TAT.Maintaining Order booking TAT. Ensure Zero order booking error.Ensure order accuracy and efficiency.Handling customer orders having special schemes like EPCG and SEZ etc.Business process reporting on daily, weekly and monthly basis.  Manage business metrics.Ensure 100% Compliance on audit. Ensures internal and external customer satisfaction through the effective execution of customer orders.Personally, attend customer complaints/concerns requiring closer scrutiny and critical resolution.Facilitate internal and external auditors in audit process. Other Requirements.Ensure order processing and subsequent activities are done in accordance with the Schneider Order booking process. Collaborate with cross functional teams to have smooth execution of projects and meet customer expectation.  Build high performance Order fulfilment team which delivers value to the business.Motivate the cross functional teams and help them to exceed annual commitments.    Education & Experience\: Bachelor’s Degree in Commerce or a College degree with Min 3 years of equivalent work experience in a related field is required.At least 2 years of experience in Solution/Project Order management is desirable.  Skills Required\:Supply chain systems/tools expertise in Oracle. Expertise in GST/customs duty regime. Written and Oral communication skills.Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.Fast learner and adapt well to change.Proactive and self-motivated.Work effectively with diverse groups of people.    
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