FTTP Account Management Lead

At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. But it’s not just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you.

 

Job Description:

This is an onsite position located in Champaign, Illinois.

 

We are seeking an ambitious FTTP (Fiber to the Premise) Account Management Lead to join our team. As a FTTP Account Management Lead, you will be responsible for managing relationships with our FTTP customers, ensuring their satisfaction, and being a primary point of contact for escalations and support.  

 

 

Duties/Responsibilities:  

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. 

Build and maintain strong, long-lasting relationships with FTTP customers. Understand the unique needs and requirements of each FTTP market and support growth Collaborate with internal teams, including sales, technical support, and marketing, to ensure timely and effective resolution of customer issues. Proactively identify opportunities to upsell or cross-sell additional FTTP services to existing customers. Develop account plans and strategies to achieve revenue targets and growth objectives. Prepare and deliver regular reports and presentations to management on account status, growth forecasts, and customer satisfaction metrics. Ensure compliance with company policies, procedures, and service level agreements.  Represent the company at industry events, trade shows, and customer meetings as required. 

 

 

 

Required Qualifications: 

Bachelor's degree in business administration, marketing, or a related field. Relevant experience may be considered in lieu of a degree. Proven experience in account management or sales, preferably in the telecommunications or fiber optic industry. Strong understanding of FTTP technologies and services. Excellent communication, negotiation, and interpersonal skills. Ability to build rapport and trust with customers at all levels of the organization. Demonstrated ability to manage multiple accounts and prioritize tasks effectively. Results-driven with a track record of achieving sales targets and revenue goals. Highly organized with excellent attention to detail. Proficiency in Microsoft Office Suite Willingness to travel as needed. 

 

 

 

Physical Requirements: 

The successful candidate will be able to perform the following with or without reasonable accommodation: 

Ability to lift 15 lbs.

 

Compensation & Benefits:

The salary range for this position is: $48,000-$72,000/annually

 

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.
 

Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees: 

15 company paid holidays3 weeks PTOMedical, Dental, Vision starting day one401K with company match Health and Flexible Savings AccountLife and AD&D, Spousal Life, Child Life Insurance PlansEducational and professional reimbursementShort- and long-term disability benefits 

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.

 

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