Join a team that believes in doing things right, taking care of customers, and promoting from within. If you are looking to work for a company that thrives on strong communication, proactive problem-solving, and delivering exceptional service, apply today!

The Role

As a Fulfillment Account Specialist, you’ll serve as the main point of contact for assigned business customers—tracking orders, resolving issues, and ensuring everything runs smoothly from order to delivery. This is not a call-center role; it’s a relationship-driven position that requires attention to detail, initiative, and comfort working in multiple systems.

We have two openings on two fast-paced teams:

Fulfillment Team·

Supports direct-to-consumer companies in industries like home goods, beauty, and beverage. Works across multiple warehouse and logistics systems (Oracle, JD Edwards, enVista, Inspire, EnMotion, etc.). Manages order accuracy, shipping timelines, and client communication. Ideal for candidates with strong logistics or e-commerce backgrounds who can juggle multiple priorities and maintain a customer-first mindset.

Customer Fulfillment Team

Supports customers using the company’s self-service fulfillment platform (serving many startup and mid-size companies). Educates clients on how to use digital tools and resolve issues proactively. Ideal for tech-comfortable, patient communicators who enjoy guiding others and helping clients become self-sufficient. Schedule: 10:00am–6:30pm, Monday–Friday.

What You’ll Do

Build and maintain customer relationships through timely communication and problem-solving. Review customer orders for accuracy and compliance with account requirements. Track orders and fulfillment activity across multiple systems. Anticipate and resolve issues before they impact delivery or customer satisfaction. Collaborate cross-functionally with sales, warehouse, and client teams to meet service goals. Maintain a solutions-focused mindset and a high sense of urgency.

What You Bring

2+ years of account management, logistics, or fulfillment experience (non–call center CSR). Strong computer skills: Outlook, Excel, Word (experience with ERP or ticketing systems is a plus). Exceptional attention to detail, organization, and follow-through. Ability to communicate effectively with both customers and internal teams. Proactive, resourceful, and calm under pressure. Stable work history and interest in long-term career growth. Willingness to travel occasionally. Travel: Must be open to occasional plane travel (with 2–3 weeks’ notice, typically 3–5 days).

Why You’ll Love It Here

Starting pay of $25/hr· Growth opportunities – the company promotes from within. Supportive, professional environment. Business casual dress code. Access to medical, dental, vision, and other benefits once eligibility requirements are met.