Accountabilities/Responsibilities:

Fulfillment of Accuity products.Assist Accuity customers in phone and email inquiries.Add/remove/swapping of users.Add/remove of commodities.Change user entitlement access.Suspend/Reinstate subscriptions.Cancellation/Extension of race period.Assisting in 3rd party access requests.Processing seamless renewals.Provide phone and respond to  email/cases from a queue.

 

Key Skills Required:

Work in a collaborative environment.Basic to intermediate usage for CRM tools like Salesforce.Skilled in working with various Microsoft applications (Word, Excel, Powerpoint, etc)May train new team members and provide input to employee performance evaluations.Excellent written and verbal communication skills both spoken and written.Explains complex information to others in straightforward situations.Ability to identify new initiatives to help improve efficiency.Basic presentation skills.

Qualifications:

Can work well with various personalities.Ability to coordinate with teams across various locations.Ability to maintain focus and attention to detail in working on repetitive tasks.Problem-solving skillsWorks with a moderate level of guidance.Strong client-focused approach to work Ability to work independently.Meet deadlines while working under pressure.Experience in working directly with clients in a support capacity.Strong work ethic and positive attitude, even in routine responsibilities.Willingness to adjust/rotate schedule when needed.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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