Job Description

Location(s):

Tower -11, (IT/ITES) SEZ of M/s Gurugram Infospace Ltd, Vill. Dundahera, Sector-21, Gurugram, Haryana, Gurugram, Haryana, 122016, IN

Line Of Business: Customer, Operations, & Risk OU(COR OU)

Job Category:

Sales & Marketing

Experience Level: Experienced Hire

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

The Role / Responsibilities:

As a member of the Fulfillment Center of Excellence, the Fulfillment Analyst supports the sales fulfillment process, while ensuring compliance with organizational standards and protocols. You will be primarily responsible for fulfillment activities, including per-missioning/de-per missioning end users, processing user changes and establishing user trials. This role will also collaborate closely with the sales, engineering/IT and client service teams to facilitate workflow and provide support to customers with access issues or queries. As such, successful candidates are very detail-oriented, have excellent communication skills, and demonstrate exceptional organizational and multitasking abilities.

Work with sales, sales operations and content delivery teams to complete all product access requests. Provide client permissions and license keys for services accessed electronically, in accordance with contract specifications, terms, and effective dates. Supply clients with access details and manage de-activations in the event of cancellations.Enable and configure product trial access for clientsDevelop a strong understanding of processes, systems and tools deployed for order fulfillment Clarify order discrepancies with the sales team and coordinate cross-functionally as neededUtilize CRM system (Salesforce) to maintain accurate client entitlement data, process sales orders or adjustments, and document relevant transaction details. Ensure consistency and accuracy for all stages of the fulfillment process. As needed, use CRM to prioritize assignments and record activities or client interactions.Use CRM (Salesforce) to monitor fulfillment requests from clients or internal departments.Maintain a customer-centric, best-in-class service orientation by attending to and resolving customer fulfillment needs.Coordinate with Sales, Customer Success and Client Service Desk to ensure client queries are resolved completely and promptly.

Qualifications:

Must have a Bachelor’s degreeHigh level of proficiency in Microsoft Word and Excel2-3 years of experience in providing support for clients and internal departments2-3 years of experience in working with database and CRM systems, such as MS Access and SalesForce.comPrevious experience preferably within the marketing, financial, or sales industries is advantageousAbility to efficiently prioritize, organize, and complete multiple projects/assignments simultaneously in a fast-paced, deadline-driven environmentStrong attention to detail, quality, and accuracy Proactive in problem solving with high level of critical thinking skillsGood interpersonal communication skills, both written and verbal with the ability to build strong professional relationships at all levelsCommitment to client care and problem resolutionSelf-motivated, collaborative and comfortable working in a teamWell-developed skills in Microsoft Office applications (Outlook, Access, Excel, Word, PowerPoint)Experience with Salesforce.com advantageousFlexible to work different shifts for greater time-zone coverage

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.