As a Fulfillment Associate, Document Management, you will ensure customer orders are processed efficiently, and shipments are handled accurately. You will coordinate with third-party vendors, perform inventory checks, and maintain documentation to support smooth operations. Your role will be essential in meeting customer service standards and optimizing order fulfillment processes.

In this position you will report to the Manager, Fulfillment and work from our local Glendale, CA office.

Responsibilities:
• Process and manage customer orders.
• Coordinate shipping and logistics.
• Communicate with third-party vendors for order fulfillment.
• Conduct regular inventory checks and updates.
• Maintain operational documents and records.
• Assist in preparing volume and demand planning analyses.
• Address customer inquiries with enhanced responsiveness.
• Identify and report operational inefficiencies.
• Support the team with administrative tasks.
• Assist in training new team members on basic tasks.

Skills:
• Advanced Order Entry Systems: Proficiency in more complex order entry tasks.
• Inventory Management: Understanding of basic inventory management principles.
• Enhanced Customer Service: Improved skills in handling customer inquiries.
• Vendor Coordination: Ability to communicate effectively with third-party vendors.
• Problem Solving: Basic skills in identifying and addressing operational issues.
• Multitasking: Ability to manage multiple tasks efficiently.
• Documentation and Reporting: Enhanced ability to maintain accurate records.
• Collaboration and Training: Skill in working with and supporting team members.

Qualifications:

High School diploma or equivalent. Some college preferred.

1+ years' experience in a customer service, office administration or similar.

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700