CT has been in business since 1892, we have put our customer at the center of everything, and we hold ourselves accountable for delivering the right results. We work hard to maintain a company culture that attracts, develops, and retains high-performing, diverse talent. An important part of our culture involves developing and promoting people from within. **Success Criteria:** As a **Fulfillment Associate,** you will help impact the lives of millions of people and shape society for the future. You will work in unison with our service teams to assist our clients remain in legal compliance. We are looking for individuals who are positive, energetic, accountable, flexible, and committed to self-development. In this role you will report to the Manager, Fulfillment and work from our local office in Wilmington, DE. The work schedule is M-F, 12:00 PM-9:00 PM. **Basic Responsibilities:** + Fulfill orders for internal and external customers. + Researching and analyzing legal documents. + Submitting legal documents to the Secretary of State, Division of Corporations. + Retrieving legal documents from the Secretary of State, Division of Corporations. + Researching entity status. + Resolving or escalating issues. + Following requests through to completion. + Communicating progress to customers and internal teams. + Navigating quickly between multiple processing systems and databases quickly and accurately + Able to work in a fast-paced, high-energy environment. + Overtime and minimal (5%) travel may be required. + Contributes to customer satisfaction and organizational success + Participates in process improvement programs, best practices, and occasional special projects **Qualifications:** Education: + High School Diploma or equivalent Preferred: College degree in Liberal Arts (e.g., Business, Communications, Marketing, or related discipline); OR, if no degree, 2+ years of customer service experience. Some paralegal training preferred as well. Minimum Experience and Skills: + 1+ year experience in customer service. Prefer experience in retail, office, or restaurant settings. + Ability to integrate information from multiple sources quickly and accurately. + Utilize keen attention to detail skill accurately. + Professional communication skills, including both excellent verbal skills and written communication. + Work independently while still being an integral part of a team. + Knowledge of Microsoft Office / Adobe, ability to learn new applications quickly and effectively. + Excellent analytical, organizational, time management and problem-solving skills. + \#LI-Office **Benefits:** A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html **Diversity Matters:** Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.