Accountabilities

Responsible for managing the order process in an accurate and timely manner for customer contracts. This includes, but is not limited to, order functions including order review, order processing and account maintenance in accordance with established business rules and guidelines.Responsible for driving and identifying opportunities for continuous improvement.Responsible for daily account maintenance such as adding/deleting IDs, ID support, changing addresses, cancels, credits, billing and invoice inquiries.Effectively communicate with other departments such as sales, sales operations, customer support, legal, pricing, credentialing, credit management, etc. to problem-solve both internal and external customer issues.Contributes to a positive team environment through the achievements of team objectives and measurements. Assists global team members as needed.Completes other duties as assigned.

Qualifications

Bachelor's Degree holder2 or more years of BPO experienceExcellent verbal and written communication skillsStrong attention to detailDemonstrate analytical and problem solving skillsA proactive and highly motivated individual, eager to thoroughly understand complex areasProficiency with tools required to support Global Customer Fulfillment functionsExperience with order fulfillment is preferredMust be in current role for 1 yearMust not have received any Disciplinary Action within the past 12 monthsMust not have any Attendance and Punctuality issues in the past 12 monthsMust not be enrolled in any Performance Improvement Plan (PIP) for the last 12 monthsMust have a Successful or above rating in the last Enabling Performance cycle.
 

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