Job Summary:

Title: Fulfillment Representative

Reports to: Fulfillment Manager

Position Type: Part-Time, Non-Exempt

General Summary:

Front Gate Tickets is North America's leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans! Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster's festival arm. We are based in Austin, TX.

The Fulfillment Representative supports Fulfillment Coordinators and Managers by providing assistance on various duties. Representatives conduct tasks related to the fulfillment of individual ticket orders, beginning with order processing and culminating with package shipment in the most innovative, convenient and fan-friendly ways.

This part-time position offers flexible scheduling Monday through Friday with shifts from 8am to 5pm. You must be located in Austin, TX as all shifts operate out of our warehouse facility.

Responsibilities:

Support Coordinators and Managers with multitasking and organizing of festival projectsFulfill customer orders by scanning barcodes, reading order details, and matching appropriate number of tickets and/or wristbandsMaintain fulfillment floor and assist temporary staff in processing orders to ensure accuracy for each customerTroubleshoot order discrepancies during fulfillment processAssist in training and onboarding of new temporary staffAccurate record keeping and data entryComplete other projects and duties as assigned

Knowledge, Skills and Abilities:

High School Diploma or equivalentExperience in event ticketing or fulfillment preferredStrong attention to detail a mustEnergetic, self-starter preferredWell organized and promptComfortable giving directions and supervising othersGood communication skills, including written and listeningProficiency using Microsoft ExcelAble to work in busy, high-pressure environmentBusiness level fluency in English, both oral and written; Bilingual in Spanish a plusAble to lift and carry up to 50 pounds unassistedAble to work in conditions that are not climate controlled