Overview Job Title: Fulfilment Analyst Location: Bangalore Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean. General Job Summary: The Fulfilment Analyst will focus on understanding and working on licensing for Aptean products and related 3rd party products. You will coordinate with the 3rd party vendors, sales and support team for information related to the licenses. The successful candidate will embrace change, look for process improvement opportunities and promote efficiency and quality work. Roles and Responsibilities: Learn and understand Aptean products and licensing tools Initiate and manage timely and accurate fulfilment of Aptean products worldwide Create purchase orders to procure 3rd party license from vendors Work with multiple 3rd party vendors on procuring and renewing licenses for end customers Coordinate with Sales, Support and other internal teams for license related matters Manage and respond to license requests via ticketing system and emails. Ask probing questions to ensure the requests/issues are understood. Resolve the requests/issue in a timely and professional manner Build and share reports and dashboards on excel, Salesforce Work on understanding and transitioning newly acquired businesses fulfilment processes to Aptean Ensures standards and consistency are applied Seek out opportunities to continually improve fulfillment process Maintain updated documentation on process of license fulfilment, renewals and exceptions Work Experience 2 to 5 years of experience in license fulfillment, project coordination or business analysis Strong Excel skills (including Pivot Tables and VLOOKUP) Strong analytical skills Shift: 1PM to 10PM IST Knowledge, Skills and Abilities Good communication skills (verbal and written) Ability to work in fast paced environment and meet required deadlines Ability to think strategically and tactically, with excellent attention to detail Demonstrated ability to take ownership and drive results Ability to embrace change and work to achieve goals Preferred Experience Experience working with Sage Intacct Experience working with Salesforce If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today. Learn from our differences. Celebrate our diversity. Grow and succeed together. Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base. “At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy