The RXPH Fulfillment Team is a dynamic group of detail-oriented individuals who are responsible in ensuring sponsored, barter and digital products are fulfilled for sponsors and media partners. The team undertakes specific fulfilment tasks and liaises with specialists; other departments, third parties, venue as well as with customers themselves, to ensure all deliverables are met, and managed to deadlines. We’re looking for someone who enjoys working directly with customers, but also likes the behind-the-scenes work that makes an event come to life, as this role lives in the middle of these two worlds!  We are looking for someone that is enthusiastic, a great communicator and collaborator, adaptable to many different situations and people, can juggle multiple projects, detail-oriented, and excited to work in a fast-paced environment.

The Fulfillment Analysts are also responsible for the ongoing oversight of product inventory, media kits and overall execution against our customer experience before, during and after the event. 

Responsibilities:

Track Products and Fulfillment, Customer Service, Chasing Collaterals, Fulfilment of Tasks in a timely manner, Delivery deadlines, Feedback

Media Kit Inventory – update and maintain Media Kits which give our show teams sight of product offerings and availability

Fulfilment Trackers – use team trackers to monitor and manage all fulfilment aspects, use this daily to monitor workload and report on progress

Customer Service – act as the point of contact for all customers post-media sale, handling all internal communications on the customers behalf

Collateral – chase and collate all collateral from customers and if necessary, support them creatively or technically in providing this to specification

Fulfilment – as defined in the product specifications complete all fulfilment tasks assigned to the team in a timely and efficient manner

Deadlines – ensure all delivery deadlines are met, and show a proactive approach in ensuring effective touchpoints with customers are maintained in order to achieve this

Continuous Improvement – support and embrace a culture of continuous improvement ensuring to follow best practice and provide feedback on possible improvements where efficiency can be gained

Qualifications:

Must possess at least a Bachelor's/College Degree, any field

Must have at least 1-2 year of working experience in the related field is required for this position

Basic knowledge in Microsoft Word, Excel and PowerPoint

Basic knowledge in Salesforce or other CRM system

Good communicator and strong presentation skills

Experience in working in shared services company a plus

Adaptability, Project management, communication, stakeholder management

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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