JOB TITLE
Fulfilment Manager | MAF Retail | Head office Kenya

ROLE SUMMARY
The Fulfilment Manager is responsible of managing the day-to-day execution of company’s E-Commerce Operations which includes Picking, Marshalling and Dispatching activities. He / She should drive the team to increase the efficiency and work towards the organizational goals. Also, the role holder should liaise with the store and make sure that the customers are fully satisfied with the online services in terms of on time delivery, freshness, quality and fulfillment of their order.

ROLE PROFILE

 

Manage the day to day E-Commerce fulfilment operations.Implement an effective operating model for the E-Commerce Fulfilment using internal and/or 3P service providers.Develop detailed processes, quality control measures, and KPI’s for a seamless and effective Fulfilment operations.Lead picking and dispatching teams to ensure all activities are performed effectively and seamlessly.Ensure coordination of operations team, commercial team and IT.Ensure measures are taken to load goods on-time as per schedule defined by last mile department.Undertake planning of last mile resources on a daily basis for the upcoming events. This includes re-allocation of the resources in accordance with the business needs.Monitor allocated budget to ensure compliance and take corrective measures when necessary

REQUIREMENTS

Bachelor’s degree in Business Administration or related field.5 – 7 years of professional work experience working in supply chain, e-commerce fulfillment, and last mile operationsCommercial knowledge preferred.Full professional proficiency in English.High level of problem-solving skills and detailed oriented.Working knowledge of automated distribution and warehouse systems preferred.

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.