Accountabilities/Responsibilities: 

Own data file transmission (via SFTP) for Accuity clients 

Work directly with prospects/clients and internal team members to provide pre / post-sales support  

Produce new customer orders and/or recurring specialized customer data file orders 

Manage and develop procedures to ensure quality file delivery for all Accuity products 

Identify process improvement opportunities to improve team efficiencies 

Actively respond to client product support and fulfillment questions and issues. 

Handle and resolve complex issues in a timely manner. 

Collaborate with other support teams to ensure critical customer issues, orders and requirements are met 

Able to expand support scope and manage respective Ad hoc tasks. 

Additional tasks can be assigned. 

Key Skills Required: 

Proven ability to work independently and cross-functionally 

Ability to process and resolve all issues within support scope. 

Ability to determine relevant situations appropriate for escalation 

Ability to identify new initiatives to help improve processes  

Experience with data transformation and file transmission tools/procedures 

Basic experience with database management tools (MS Access, SQL Server, Oracle, etc.) 

Qualifications: 

Skilled working with various Microsoft technologies, including MS Office 

Proven customer relationship skills and a client-first focused approach to working   

Ability to effectively manage and co-ordinate a team across various locations  

Experience with data transformation and file transmission tools/procedures 

Basic experience with database management tools (MS Access, SQL Server, Oracle, etc.) 

Strong detailed oriented and patience 

Excellent written and verbal communication skills 

Strong client-focused approach to work   

Proven ability to work independently 

Ability to meet deadlines while working under pressure 

Ability to determine relevant situations appropriate for escalation 

Experience working directly with clients in a support capacity 

Ability to identify new initiatives to help improve efficiency  

Well-spoken, articulate, and able to influence people 

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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