Accountabilities/Responsibilities: + Own data file transmission (via SFTP) for Accuity clients + Work directly with prospects/clients and internal team members to provide pre / post-sales support + Produce new customer orders and/or recurring specialized customer data file orders + Manage and develop procedures to ensure quality file delivery for all Accuity products + Identify process improvement opportunities to improve team efficiencies + Actively respond to client product support and fulfillment questions and issues . + Handle and resolve complex issues in a timely manner . + Collaborate with other support teams to ensure critical customer issues, orders and requirements are met + Able to expand support scope and manage respective Ad hoc tasks . + Additional tasks can be assigned. Key Skills Required: + Proven ability to work independently and cross-functionally + Ability to process and resolve all issues within support scope. + Ability to determine relevant situations appropriate for escalation + Ability to identify new initiatives to help improve processes + Experience with data transformation and file transmission tools/procedures + Basic experience with database management tools (MS Access, SQL Server, Oracle, etc.) Qualifications: + Skilled working with various Microsoft technologies, including MS Office + Proven customer relationship skills and a client-first focused approach to working + Ability to effectively manage and co-ordinate a team across various locations + Experience with data transformation and file transmission tools/procedures + Basic experience with database management tools (MS Access, SQL Server, Oracle, etc.) + Strong detailed oriented and patience + Excellent written and verbal communication skills + Strong client-focused approach to work + Proven ability to work independently + Ability to meet deadlines while working under pressure + Ability to determine relevant situations appropriate for escalation + Experience working directly with clients in a support capacity + Ability to identify new initiatives to help improve efficiency + Well-spoken, articulate , and able to influence people LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.