About us: At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality. Cisco Meraki’s Support group is a growing, global, and diverse team of highly knowledgeable and empathetic customer advisors. We strive to guide our customers to successful outcomes with a mix of critical thinking and the grit to implement the next best action. About the role: * Cisco Meraki is looking for a full-stack software engineer to develop the next generation features, services, and integrations to provide a seamless customer experience * You will design and plan development projects, collaborate with other engineers, and work UK hours to coordinate effectively with teams across both US and UK time zones. * You will join a team of highly-skilled, best-in-class developers and will directly feel the positive impact of your work in our Meraki web dashboard that serves over half-a-million customers globally * A typical work week might consist of deploying a deeply-desired feature request to an existing service, spiking ideas towards a proof-of-concept as part of Agile project work, collaborating with UX Designers and Technical PMs to build intuitive and powerful workflows to solve critical business problems * Accountable for the stability of our product with a high customer focus * Share your knowledge by participating in lunch & learn sessions, tech talks, and evangelizing engineering standard methodologies Primary responsibilities 80% Software project work * Comfortable jumping to and from different programming languages and building APIs in between * Test early and often, and apply reporting and metrics to gauge the success of deployed features * Bring your innovative ideas using the latest technologies for feature implementation * Build valuable artifacts like architecture and design documentation for "Day 2" support * Participate in interviews to help us build and shape our Software team * Be the open and helpful engineer that you would like to see in others * Example projects: * Design and implement innovative features for our customer-facing self-service portal using Rails MVC architecture, focusing on crafting robust APIs and intuitive user interfaces in React * Drive simplicity into our returns process with powerful integrations to help our customers & internal teams * Evolve and expand our customer chat messaging application to integrate with AI Assistant * Enhance our customer experience by re-architecting our case lifecycle management, enabling seamless case creation, viewing, and updating processes 20% Professional development * Stay proficient in the latest theory and standard methodologies in the web development ecosystem * Find the intersection between your personal development interests and our business needs to identify side projects Preferred qualifications: * 3+ years of experience writing professional production code * Ruby on Rails integration with Salesforce/Mulesoft using REST APIs is a huge plus * Experience building rich web UIs with React (and Redux) or similar frameworks * Proficient in web backend technologies, like Ruby on Rails. * Good database design skills in a relational database (we use Postgres) * Unit testing frameworks like RSpec for Ruby, and Vitest and Jest for JavaScript * Proven problem-solving skills and curious to tackle open-ended problems across the stack * Skilled in leveraging modern tooling with a strong understanding of integrating AI technologies to improve project outcomes * Understanding of DevOps processes for continuous deployment Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. At Cisco Meraki, we’re redefining the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can pursue new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.