At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
The CT Patient Coordinator under the direction of the CT Supervisor, who reports to the Radiology Program Manager and Director of Radiology, assists in the CT workflow by scheduling Emergency and Inpatient CT scans, answering phones, preparing patients for scans, phone screening, paging Radiologists and providers as needed and other related tasks. The CT Patient Coordinator will assist in the Lung Cancer Screening Program as needed including patient calls, data entry and scheduling annual and follow-up exams. The coordinator will perform clinical tasks utilizing EPIC to assist in safe patient scanning under the technologist's guidance. The Patient Coordinator should be team orientated and comfortable with multi-tasking while maintaining quality, safety, and patient satisfaction.Does this position require Patient Care? No
Essential Functions:
• Assists in communication requests from outside providers by answering and transferring phone calls as needed.
• Makes screening phone calls for CT exams and procedures as required.
• Schedule same day add-on, ED, and inpatient CT requests into the schedule worklist.
• Proficient use of the EMR for history, lab and allergy look-up and documentation.
• Assist in CT Room turnover.
• Patient ambulatory, wheelchair, and stretcher transport as needed.
• Assist in safe patient transfer from stretcher and CT bed.
• Reviewing CT exam orders to ensure all required documentation is included.
• Confirm when required on all CT orders:
o Order matches signs/symptoms.
o All required orders are in place.
o Prior authorization is in place.
o Labs are available or ordered.
o Contrast allergies are highlighted.
• Assist the CT Supervisor and CT Manager in the Lung Cancer Screening Program by performing tasks required:
o Order meets criteria.
o Screening phone calls
o Scheduling annual appointments
o Contacting ordering providers to confirm follow up exams are ordered.
o Data entry
• Ensures insurance prior authorizations have been acquired. Communicates with managed care staff and physician’s offices as needed to secure authorizations.
• Consistently demonstrates effective communication, both written and verbal, with all departmental and hospital staff.
• Takes initiative to follow up on matters as required.
• Performs all other duties as assigned or required to ensure efficient operation of the department and quality patient care.
Qualifications
Education
High School Diploma or Equivalent required Associate's Degree preferred
Licenses and Credentials
Experience
CT: Medical Field experience preferred
Knowledge, Skills and Abilities
• Staff adheres to all C.A.R.E. Standards
• Must be able to multi-task and think in a proactive manner.
• Excellent organizational skills • Interpersonal skills to communicate and interact effectively.
Additional Job Details (if applicable)
Physical Requirements
Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
1153 Centre Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
Brigham and Women's Faulkner Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.