Customer Service

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programsBuilds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specificationsCollaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.

Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:

Understands customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseSeeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseListens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessaryDemonstrates sincere appreciation to customersCommunicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs

In-Stock

Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processesIdentifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defectiveVerifies buyback items and ensures they are pulled, prepped, and ready for shippingIdentifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram detailsUpdates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the storeConfirms that product pricing information is visible and clear and resolves/replaces any missing pricing labelsEnsures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on salesWorks with store leadership to stage clearance and damaged merchandise for quick saleSorts products in bins, drawers and boxes to ensure that they are in the proper location

Clean and Safe Stores

Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasksEnsures all reset displays are safe and in working order and repaired/replaced as neededRepairs/seals damaged packaging and boxes including peg-hook itemsRemoves all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactorReplaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted (lights out, painting, etc.)Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset ProtectionEnsures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areasMaintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gatesAdheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devicesOperates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)

In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activatedAudit and update pricing labels inside and outside the store to ensure accuracyFollow state-specific guidelines on price changes (Pricing Policy SF-06)

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.