Job Description:

Description:

As a SAP specialist he/she should have a good knowledge in SAP QM module. He/she should understand the quality management and quality notification processes and dependencies to other modules/processes. Furthermore knowledge on new technologies like SAP UI5, UX and SAP HANA is needed. Improvement by monitoring the applications / interfaces is key to prevent incidents then he/she should have knowledge in Solution Manager (SOLMAN) and data analytics.

In the Application Services department, he/she needs to have a strong customer focus. 

As the concerned domain is providing Application Services to Aircraft Manufacturing and production he/she should understand the business activities itself, it’s criticality and be able to prioritize resolution of incidents.

The candidate will work in an international, distributed and multi-functional team; using an agile mind-set and methodology.

Qualification & Experience:

Graduate with 3+ years of experience in SAP.

Skilled in SAP debugging & report analysis

Minimum one experience in Support or customer service.

Skills in QM processes in an industrial context

Skills in SAP QM, MM.

ITIL certified

Good problem solving and analytical skills

Customer facing skill. Worked with European customers

Very good English communication skills

Responsibilities

Provide best in class level of service to Airbus internal customers

Understand business processes and technical architecture of Airbus application portfolio

Perform deep root cause analysis and performance improvement

Identify and propose service improvement 

Provide expertise support to the full chain of support

Communicate on specific technical topic

Train support team members

Success Metrics

Success will be measured in a variety of areas, including but not limited to

Solve issues on time and in quality

Propose and implement service improvement

Achieve the customer satisfaction

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Group India Private Limited

Contract Type:

Permanent Contract / CDI / Unbefristet / Contrato indefinido

Experience Level:

Entry Level / Débutant / Anfänger / Recién titulado

Job Family:

Information Mgmt and Digital Technology <JF-IM-DI>

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