JOB SUMMARY 

The Technical Lead for Chubb Workplace Benefits will report to the AVP Account & Client Administration and will play an important role in the development and execution of the Account, Client and Billing service model for Chubb Workplace Benefits.  This position will collaborate with internal and external partners (IT, Sales, Underwriting, Actuarial, Operations leadership and service providers) to enable full execution of a billing strategy that is Simple, Consistent, Proactive and Responsive.    The Technical Lead is responsible for analyzing and optimizing the billing and administration processes and systems within the department. They ensure that the billing and systems are efficient, accurate, and aligned with department objectives.

General responsibilities will also focus on advancing quality assurance, monitoring of manual and automated process outcomes.  Strong consultative approach and collaboration mindset across business units will be essential.

RESPONSIBILITIES

System requirements, testing and validation: The Technical Lead has the ability to assist with writing requirements, conducts thorough testing and validation of the billing & administration system to ensure its accuracy and effectiveness. They perform system integration testing, user acceptance testing, and data validation to identify any issues and resolve them before implementation. Process improvement: The Technical Lead identifies opportunities to improve the billing & administration process and streamline operations through system enhancements or process changes. They analyze system workflows, collaborate with stakeholders, and recommend and implement improvements to increase efficiency and accuracy. User training and support: The Technical Lead provides training and support to system users, including Premium & Billing, Account & Client services, and other relevant stakeholders. They develop training materials, conduct training sessions, and provide ongoing support to ensure users can effectively utilize the system and resolve any user-related issues. Developing and implementing Billing & administrative procedures: The Technical Lead is responsible for developing and implementing Billing & administrative procedures, policies & SOP’s. This may involve working with the finance team to establish best practices and improve billing processes. Seeking to enhance our billing & administration handling capabilities to meet current and future strategic business needs with new products, distribution channels, policy administration/billing systems and strategic partnerships.   Demonstrate creative thinking and solutions to differentiate the Chubb Workplace Benefits brand and deliver a differentiated customer billing experience. Maintain current knowledge of client needs, service models, and insurance industry trends and represent CWB as subject matter expert for Premium & Billing and/or Account & Client Management projects and initiatives. Collaboration with stakeholders: The Technical Lead collaborates with various stakeholders, including IT, finance, sales, and customer service teams, to understand their billing & administration system requirements and provide support and assistance as needed. They participate in cross-functional meetings and communicate system updates or changes to stakeholders. Effectively evaluate customer journeys and interactions to continuously improve the end-to-end processes.

COMPETENCIES 

Problem Solving:  Takes an organized and logical approach to thinking through problems and complex issues.  Simplifies complexity by breaking down issues into manageable parts.  Looks beyond the obvious to get at root causes.  Develops insight into problems, issues, and situation.     Continuous Learning:  Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.  Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.  Takes advantage of formal and informal developmental opportunities.  Takes on challenging work assignments that lead to professional growth.   Initiative:  Willingly does more than is required or expected in the job.  Meets objectives on time with minimal supervision.  Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.   Adaptability:  Ability to re-direct personal efforts in response to changing circumstances.  Is receptive to new ideas and new ways of doing things.  Effectively prioritizes according to competing demands and shifting objectives.  Can navigate through uncertainty and knows when to change course.   Results Orientation:  Effectively executes on plans, drives for results and takes accountability for outcomes.  Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.  Takes full accountability for achieving (or failing to achieve) desired results.   Values Orientation:  Upholds and models Chubb values and always does the right thing for the company, colleagues, and customers.  Is direct truthful and trusted by others.  Acts as a team player.  Acts ethically and maintains a high level of professional integrity.  Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb.”

SKILLS

5+ years proven experience in billing & administration systems or a similar role.In-depth knowledge of billing systems and relevant technologies.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Attention to detail and ability to handle and analyze complex data.Experience working with cross-functional teams and stakeholders.History of continuous process improvement and proactive ownership of workflowsAbility to work independently and manage competing priorities.15% travel requirement as needed

EDUCATION AND EXPERIENCE 

Bachelor’s degree or equivalent work experience2+ years project management experienceBackground in group insurance billing practices required.Strong skills using Microsoft Office suite of products.Business Analyst/requirements writing experience required.