Combined Insurance, a Chubb Company, is seeking a Bilingual Functional Business Analyst II to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!

Job Summary 

The Functional Business Analyst II will develop a deep understanding of the company’s Claims processes, systems, and product portfolios to support opportunities for improvements, conceptualize viable and cost-effective designs, and implement business and technology solutions.  The position will serve as a liaison between users and internal/external business partners in the development of new systems and enhancement of existing systems.  Once established in the role, this individual will develop as a Subject Matter Expert (SME) for processes and systems.

Responsibilities 

Analyze and determine the need to change a business process or application through new development or customization of a packaged solution Rationalize existing applications to continuously improve functionality, eliminate redundancies, reduce cost, and drive maximum long-term business value Align the business team around the scope of a solution and the logical requirements for the technical team to implement Contribute to product roadmaps for assigned systems, including upgrades, enhancements, and integrations Contribute to business cases and cost benefit analyses for new systems, features, or operational processes as required Develop and deploy agile engineering best practices throughout development lifecycle Develop a whole systems approach to analyze business issues and implement holistic solutions; consider upstream and downstream impacts Develop understanding and apply BA core concepts of Need, Change, Solution, Stakeholder, Value and Context understanding the user journey and the end-product Assist in projects by: Performing the role of Project Manager, Business Analyst and Tester when required Facilitating the negotiation of requirements amongst multiple stakeholders Delivering elements of solution design, including business rules, wireframes, or other detailed output with the implementation team Assist, coordinate or lead portions of small/simple projects Developing use cases and executing user acceptance plan and testing criteria Documenting process diagrams, training materials/job aids Coordinating and participating in implementations Assisting in resource allocation planning Participate in the development of process controls that monitor system-efficiency and provide security within internal applications and external vendors Coordinate issue resolution and escalation, and manage expectations across users and stakeholders Report progress on assigned tasks

Competencies

Communicate effectively through presentation and written notification Multi-task and pivot to changing priorities in a fast-paced environment Work independently or as part of a team Build collaborative working relationships Problem-solve using process, workflow, or technology in an organized and logical manner Develop solutions in a cost-effective and customer-centric manner Demonstrate continuous learning and improvement approach in self and work Exercise professional judgment, assume responsibility for decisions and outcomes Influence others with facts, trend analysis and other supporting data, negotiate effectively for win-win outcomes, and engage and motivate team members Embrace change and successfully implement new approaches and ideas

Skills

Ability to learn and adapt quickly to new technology, processes, and proceduresStrong understanding and familiarity with the use of company systemsAbility to prioritize and handle multiple activities and tasks simultaneously with minimal oversightProven track record in meeting stated deadlines and milestonesDemonstrated ability to complete tasks accurately and completelyAnalytical with problem resolution skillsCan work independently, but with the ability to collaborate with others when neededDetail oriented and highly organizedStrong project management skillsStrong communication and customer service skillsAbility to teach and mentorFluency in business Spanish

Education and Experience

Bachelor’s Degree and / or 3-5 years of related experience Proficiency in MS Office (Outlook, Excel, Word, PowerPoint)Agile and Waterfall methodologiesInsurance industry experience is a plus and Business Analyst experience preferred