HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. HMH Technology India Pvt. Ltd. is our technology and innovation arm in India focused on developing novel products and solutions using cutting-edge technology to better serve our clients globally. HMH aims to help employees grow as people, and not just as professionals. For more information, visit www.hmhco.com

The SuccessFactors Administrator will contribute to the administration of our SuccessFactors installation and serve as a System Administrator and resource for our rapidly growing team. This includes deployment activities, configuration, installation, and ongoing improvements on the platform. The individual in this role will work closely with other IT teams, business and functional leaders, and subject matter experts to ensure all project activities are performed to a high degree of quality, meets practice and standards expectations, and ensures delivery in a timely fashion. A blend of technical and problem-solving skills and value-to-business mindset would be an advantage for this role.

 

Essential Duties and Responsibilities:

Manage the SuccessFactors application and support 5000+ users from multiple business functions across HMH Ensure application deployments and administration follows controls process Act as a liaison between the technical and functional teams, business functions, and vendors to drive project implementations, deployments, and upgrades Identify process and/or business issues that may arise with the implementation of a solution and recommend process improvements to address those issues Project activities will involve deployment responsibilities for the SuccessFactors platform, along with support for the associated HR team Participate in Agile squads and ensure related the deployment activities follows controls process Certify all user access and changes every quarter Maintain a holistic view of all business system processes and users, to understand functional impacts with regards to configuration, process, workflow and reporting Contribute to ongoing improvements in the value delivered by the IT HR team Adhere to quality standards, pertinent regulatory requirements, and to departmental policies, practices and procedures Address tech debt and make sure we define and enforce process to keep the platform aligned to best practice and standards Perform all other related duties as assigned

 

Competencies:

3+ years of SuccessFactors administration experience Ability to manage integrations across multiple systems that involve bi-directional data sync, API call limitations, bug fixes etc. Experience in the compensation and performance modules. Familiarity with Testing frameworks and design patterns Experience in an Agile organization Excellent communication and interpersonal skills Ability to work cohesively in a team environment Ability to use business acumen to develop solutions to functional and technical issues and be results driven In-depth application troubleshooting skills Understanding of regulations applicable to IT applications (GxP, SOX, GDPR) Ability to provide feedback to manager, peers and team members Creative and analytical thinker with strong problem-solving skills A strong sense of customer service, with proven experience in a similar role In depth application troubleshooting skills. Good to have experience in ADP but not mandatory.

HMH Technology Private Limited is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://careers.hmhco.com/. Follow us on Twitter, Facebook, LinkedIn, and YouTube.