Roles & Responsibilities :- Service Lead for Red Prairie role involves managing and maintaining critical applications within the ASM framework. Here are the key responsibilities and qualifications:1.Application Support: Provide guidance and assistance in the development and evolution of applicable Business Architecture Capability Models.2.Technical Expertise: Troubleshoot and resolve application or infrastructure issues related to Red Prairie.3.Relationship Management: Collaborate with senior business leaders, operations, risk, and compliance teams.4.Global Coordination: Represent local business requirements within the global technology organization.5.Process Adherence: Ensure adherence to firm-wide and regulatory requirements.6.Incident and Problem Management: Oversee measurement, reporting, and resolution of incidents and problems within Investments IT.Desired Skills:1. Red Prairie WMS Technical Skills:a. Configuration and Customization: Proficiency in configuring and customizing the Red Prairie WMS to meet specific business requirements.b. System Administration: Ability to manage and maintain the Red Prairie WMS environment, including user access, security settings, and system performance.c. Integration Knowledge: Understanding of how Red Prairie WMS integrates with other systems (e.g., ERP, inventory management) for seamless data flow.d. Troubleshooting and Issue Resolution: Skills in diagnosing and resolving technical issues related to the WMS platform.2.Business Operating Models: Understand overall business operating models and underlying technical architecture.3.Collateral Management: Experience with Apex Collateral and Apex SecFin.4.Business Objects: Familiarity with Business Objects and relevant applications.5.Leadership and Soft Skills:a. Team Management: Effective leadership to guide and motivate team members, allocate tasks, and ensure smooth operations.b. Communication: Clear communication with stakeholders, clients, and cross-functional teams to address challenges and drive success.c. Problem-Solving: Quick thinking and adaptability to handle operational issues, optimize processes, and improve service delivery.d. Customer-Centric Approach: Prioritizing customer satisfaction and maintaining positive relationships.Desired Experience :- Overall 12+ years of Service Lead - Red Prairie experience, including:-1.Minimum of 5 years of experience in Configuration and Customization.2.Minimum of 5 years of experience in System Administration and Troubleshooting and Issue Resolution.3.Education: Relevant degrees such as Bachelor's and Master's in Computer Science, Education, Technical, Business, Engineering, or Information Technology.4.Certifications: Consider certifications like ITIL, CISSP, PMP, ISO, SOC2, ITSM, PCI, AWS, AJAX, CSS.5.Experience: Familiarity with Red Prairie and supporting technology architecture. (1.) To ensure process improvement and compliance in the assigned module, and participate in technical discussionsorreview. (2.) To create work plans, monitor and track the work schedule for on time delivery as per the defined quality standards. (3.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations. (4.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity.