**Functional Process Optimizer** **Location:** Ghana **Company:** Nestlé Business Services **Position Type:** Full time **Minimum Educational Qualification:** Bachelors or Post Graduate degree. **Minimum Relevant work experience:** 5 years’ working experience in a similar role. **POSITION SUMMARY:** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human company driven by our purpose to enhance the quality of life and contribute to a healthier future. Nestlé Business Services is currently looking for a **Functional Process Optimizer** who will be responsible for: + Driving continuous improvement initiatives to achieve customer centricity in the Integrated Order to Cash aiming to minimize waste, reduce complexities and drive automation/provide operational excellence. + Identifying and implementing global innovation solutions in emerging technologies that will improve reliability (via granular feedback), and better customer experience (via immediate and reliable responses) and reduced costs (via increased automation). **YOUR RESPONSIBILITIES:** • Drive business value through digitalization and process optimization: Lead aspects of the design, deployment, and management of process/technology change and ensure successful implementation to achieve business value. Continuously analyze and assess O2C process to identify opportunities for optimization and improvement. • Engage and collaborate with stakeholders: Engage and collaborate with project team and SMEs across Markets, Centers, Zone, and IT to establish effective collaboration and lead a robust governance structure, ensuring timely achievement of project objectives. Communicate benefits of the initiatives for our customers and Nestlé. Identify risk and assess escalation requirement. • Ensure smooth execution and change management: Identify and assess the impacts of change across various dimensions, including organization, technology, and processes, and coordinate change management efforts across teams to ensure seamless execution and minimize any adverse business impact. Ensure that the improvements are continuously translated directly into a visible and tangible value. • Drive change management at scale: Act as a functional expert to ensure consistent alignment and adoption of best practices and technology across all markets. • Implement best Practices to drive Customer Centricity framework in the market and through commercial & customer collaboration. • Sustain performance: Ensure right capabilities are being established within market/center teams to sustain performance. Ensure the establishment of comprehensive project documentation to sustain implemented changes. establish and track proper measures for continuous improvement. **WHAT MAKES YOU SUCCESSFUL?** • Recognized subject matter expert in E2E typically obtained through advanced education and work experience • Proven experience in O2C E2E process optimization, change management, and stakeholder management. • Experience with digital transformations • Expert competency in E2E Value chain. Solid understanding of the O2C flow and key business functions outside of the O2C stream • Significant experience in data analysis and project management • Experienced in using effective improvement approaches, applying NCE principles while leveraging functional tools along with NCE methods and tools (including E2E flows) • Excellent communication and interpersonal skills. • Ability to work effectively in a fast-paced and dynamic environment. **_“Nestlé is an equal employment opportunity (EEO) employer, seeking diversity in qualified applicants for employment. All applicants will receive consideration without regard to race, ethnicity, color, gender, age, religion, nationality, disability or perceived disability, medical condition, or any other protected status, as defined by applicable law”._** **_We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted._** **_The closing date for application is 30th June 2025._**