Job Description:

Description:

As a SAP MES specialist he/she should have a good knowledge in SAP ME, MII, PCo. On top, good knowledge of  PP SAP module is helpful. He/she should understand the functional business capabilities covered by SAP MES and  Workorder Lifecycle Business processes supported by SAP. Monitoring the applications / interfaces is key to prevent incidents then he/she should has a strong knowledge in Solution Manager (SOLMAN).

In the Application Services department, he/she needs to have a strong customer focusing. 

As the concerned domain is providing Application Services to Aircraft Manufacturing and production he/she should understand the business criticality and priority. 

The candidate will work in an international, distributed and multi-functional team; using agile mind-set and methodology.

Qualification & Experience:

Graduate with 3+ years of experience in SAP; SAP MES.

On top, knowledge in SAP UI5, Fiori, SAP Analytics Cloud (SAC) and Hana is appreciated

Minimum one year experience in Support or customer service.

Skills in manufacturing processes in an industrial context

ITIL certified

Good problem solving and analytical skills

Customer facing skill. Worked with European customers

Responsibilities

Provide best in class level of service to Airbus internal customers

Understand business processes and technical architecture of Airbus application portfolio

Perform deep root cause analysis and performance improvement

Identify and propose service improvement 

Provide expertise support to the full chain of support

Communicate on specific technical topic

Train support team members

Success Metrics

Success will be measured in a variety of areas, including but not limited to

Solve issues on time and in quality

Propose and implement service improvement

Achieve the customer satisfaction

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Group India Private Limited

Contract Type:

Permanent Contract / CDI / Unbefristet / Contrato indefinido

Experience Level:

Entry Level / Débutant / Anfänger / Recién titulado

Job Family:

Sourcing, Buying and Ordering <JF-SM-SP>

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