**Job Summary** The Program Manager is part of Funding & Community Strategy within Government and Education Affairs. The Program Manager is a subject matter expert in grants, federal funding mechanisms, and USAC-administered programs (ECF, E-rate, Rural Healthcare, Cybersecurity Pilot) and is dedicated to assisting customers in identifying funding for their technology projects. **About Us** Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. **But the heartbeat of SHI is our employees – all 6,000 of them.** If you join our team, you’ll enjoy: + Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. + Continuous professional growth and leadership opportunities. + Health, wellness, and financial benefits to offer peace of mind to you and your family. + World-class facilities and the technology you need to thrive – in our offices or yours. **Responsibilities** _Include, but are not limited to:_ + Strategically prepare SHI for USAC funding programs, accelerate adoption, and to position SHI as a leader in E-Rate, ECF, healthcare, cybersecurity pilot and other USAC programs. + Prepare business reviews for senior management team regarding progress and roadblocks to expanding our reach in the industry. + Utilize USAC data to better prepare our AEs for E-Rate opportunities. + Develop and conduct account mapping sessions with public sector sales teams to target customers for USAC funding programs spend. + Identify initiatives and solutions to accelerate E-rate adoption and solve problems for customers. Deliver content about USAC funding lifecycles, tasks and operations to ensure program success. + Research market trends and new funding programs to strategically develop success strategies across verticals to educate customers. + Coordinate with the Grants Office to provide customized grant reports. + Research and prepare grants outreach for different locations, verticals and technologies. + Prepare internal and external presentations that highlight specific funding programs. + Deliver internal training to share available resources and services for sales to use as outreach to customers. + Create new content to train program managers and account executives about grants, federal funding mechanisms, and USAC funding programs and internal processes. + Create and make available outreach resources for customer distribution by the AEs to provide engagement opportunities. + Actively engage with sales team to promote awareness of the USAC funding programs and the SHI grant program with our customers. + Participate in individual and group customer calls to assist with USAC funding programs and the SHI grant program. + Build relationships with partners for trainings and general updates throughout the course of the fiscal year and execute on joint activities + Monitor and respond to the funding team’s email aliases. + Identify appropriate content for internal SharePoint pages and external customer-facing materials such as blogs, one-pagers, email templates, webinars, etc. + Coordinate with PS operations, sales, accounting, partners, service providers, legal, proposals, contracts, ASG, other SHI personnel, and the Grants Office. **Qualifications** + Bachelor’s degree or equivalent work experience + Minimum 3 years experience in the public-sector, public-sector sales, or sales support + Minimum 1 year of Program Management experience + Proficiency with data and reporting tools. **Required Skills** + Ability to prioritize and manage multiple projects at one time + Excellent oral and written communication skills + Strong interpersonal and customer service skills + Ability to think critically and be oriented + Strong organizational skills + Ability to work effectively within all levels of an organization, both internally and externally + Ability to work both individually and in a team environment + Ability to learn quickly, absorb knowledge, and apply newly learned information + Ability to self-study and engage in independent work to increase job-related knowledge and skills + Excellent follow-up skills + Problem-solving skills with the ability to serve as an escalation point and resource + Ability to make good decisions using analysis, wisdom, experience, and judgment + Ability to effectively manage time and resources + Creativity and innovation skills to generate new ideas or think about a task or problem in a new or different way **Preferred Skills** + Strong understanding of the Public Sector verticals SHI supports + Experience working with USAC funding programs such as E-rate + Working knowledge of grant programs + Proficiency with data and reporting tools + Proficiency with graphical design tools + Proficiency in CRM **Unique Requirements** + Position requires 10% travel throughout the year for team meetings and customer support + Extended hours are required to complete some special projects **Additional Information** + The estimated annual pay range for this position is $65,000 - $100,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. + Equal Employment Opportunity – M/F/Disability/Protected Veteran Status. Refer a friend to this job (https://careers-shi.icims.com/jobs/19492/program-manager/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336032949) **Need help finding the right job?** We can recommend jobs specifically for you! **Job Locations** _US-NJ-Somerset | US-Remote | US-TX-Austin_ **Requisition ID** _2025-19492_ **Approved Min (Total Target Comp)** _USD $65,000.00/Yr._ **Approved Max (Total Target Comp)** _USD $100,000.00/Yr._ **Compensation Structure** _Flat Base_ **Category** _Presales/Post Sales Support_