Overview Why Loan Services? Are you competitive and looking for a challenge? Look no further, with more than 30 years in the business, GM Financial offers a variety of opportunities. Whether it is learning how to process an auto loan or a title release, Loan Services has you covered. We offer an insight into pre and post funding operations where customers can get all they need in just “one stop”. Our goal is to drive success while ensuring our customers are top priority. If you are driven to get results and thrive in a fast-paced, ever-changing production environment while showing effective communication skills and top-notch customer service, Loan Services could be the place for you. Consider being part of a positive and diverse team with an understanding of work-life balance where the team members define and shape the culture. An environment that fosters integrity and creates a sense of community and belonging. Here we do more than work — we thrive! What We Offer: Competitive Salary of $22/hour plus bonus incentive Quarterly bonus up to $1800 based on metrics Day one benefits: Access to health, dental and vision benefits on your first day 12 weeks paid parental leave Company Match of 5% for 401K contribution Generous Paid Time Off (personal, vacation, sick, paid holidays) Casual Dress Code Quarterly Volunteer Opportunities (8 hours paid per quarter) Onsite Cafeteria Fun Environment A culture of learning: Training and career development offered at every level. Plus, educational reimbursement for full-time employees. Family First Discount: Access to discounted prices on GM vehicles, accessories and more. Training hours: 8am-5pm for 3 weeks in office Schedule: The Funding department is open M-F between 6:30am-6pm. Candidates will need to be available to work any shift during these hours. Shifts will be assigned nearing the end of training. Currently hybrid schedule with 2x/week in office, subject to change. Office is located in Chandler, AZ. Start Date: Early March Responsibilities About the Role As an ACF Funding Operations Funder, you will be responsible for reviewing motor vehicle contract documentation for completeness and compliance with State and Federal laws. You will conduct direct verifications with external entities, including consumers, dealers and others, to validate the accuracy of stated employment, income, insurance, collateral, and other loan approval terms. In this role, you will be responsible for analyzing all gathered information to ensure compliance with corporate policies, procedures and credit stipulations. You will also be responsible for all outlined functions within the funding process upon receipt of the funding package until funding completion and/or return. Based on this analysis, they will make the final decision to bring the loan on to the GM Financial portfolio. Qualifications What Makes You a Dream Candidate? Review motor vehicle contract documentation for completeness and compliance with State and Federal laws; and adherence to internal company policies and procedures Conduct verifications with external entities, including consumers, dealers and others, to validate employment, income, insurance, collateral, and other approval terms Analyze and assess information gathered and use effective judgment to detect and avoid fraudulent activity and ensure adherence to corporate policies, procedures, and credit stipulations on assigned contracts Communicate and interact, both written and verbally, with a wide array of audiences in a professional, concise, and positive manner Leverage built relationships, customer service techniques, and a high level of call control to expedite the receipt of missing information and/or documentation Proactively manage time, balance daily workflow, incorporate negotiation skills, and demonstrate consistent follow up to ensure service deliverables are consistently met Recognize opportunities, and expedite escalated issues in a timely manner for further review to help maximize our process efficiency and contribute to the aforementioned service deliverables Understand company objectives by consistently meeting company standards for overall loan production Knowledge and understanding of indirect lending process, lease, and commercial lending funding PC/Windows knowledge required; Computer skills which include the ability to utilize multiple application programs and utilize search tools Effective interpersonal skills to develop and maintain relationships with dealers, peers, and all levels of management Experience High School Diploma or equivalent required Bachelor’s Degree preferred 0-2 years loan processing experience in a consumer finance/bank environment preferred What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays. Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. Compensation: Competitive pay and bonus eligibility Work Life Balance: Flexible hybrid work environment, 2-days a week in office Salary The starting pay for this role is: USD $22.00/BiWk. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.