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This support role performs a variety of manual and office tasks in preparation of, during and after funeral services to ensure services run smoothly and as planned. Duties include setting up rooms for ceremonies, copying memorial materials, greeting and escorting friends of the family, driving family members and cleaning vehicles. Funeral Attendants also assist with the preparation of the deceased and casket. The ability to work beyond standard business hours, including weekends and holidays, is required.

JOB RESPONSIBILITIES 

Funeral Services

Prepare casket and deceased for visitation or funeral services such as dressing casket, adjusting deceased clothing and jewelry, and transporting casket through hallways.  May assist with lifting deceased Prepare rooms for a variety of services including but not limited to setting up and cleaning chairs, tables, icons, guest books, flowers, keepsakes, mementos, casket, and urnGreet visitors, provide programs, answers questions, and provide funeral services informationMay serve as pallbearerMay drive families to cemetery siteFollowing services, removal, cleaning, and proper storage of company property as well as packaging, loading, or delivery of family mementos, keepsakes, and flowers 

Office Assistance                                         

Courteously answer phones, screen callers, and take ‘first call’ informationNotify staff members when appointments arrive and escort guests to appropriate roomMaintain reception area and refreshments including making coffee, disposing of trash, replenishing supplies, and straightening, cleaning, or vacuuming Review a variety of documents for accuracyData entry of document information into proprietary systemsReceive deliveriesMake copies, scan, fax, fold/prepare memorial materials, and perform other mailroom task

Driver and vehicle maintenance     

Transport, pick up, and deliver documents, family mementos, flowers, and similar articles safely to destination that may include family’s residence, care center, or funeral homeMay transport the deceased to funeral homeWash, vacuum, and clean vehicles to ensure vehicle is presentableFuels vehicles as necessary; following safety guidelines and expenditure processes

MINIMUM Requirements

Education

High School Diploma or equivalent 

Certification/License

Valid state issued driver’s license with an acceptable driving record

Experience

No prior work experience requiredFuneral industry experience preferred

Knowledge, Skills and Abilities

Ability to follow instructions given over the phone or in personAbility to use personal computer and typeAbility to work and communicate effectively with othersAbility to work with kindness and compassion for the deceased and their familiesAbility to maintain composure in challenging situationsGood verbal and written communications skillsAbility to maintain confidentialityAbility to work with colleagues to accomplish tasksAbility to work evenings and weekendsAbility to lift up to 50 pounds; push/pull up to 200 pounds

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work EnvironmentWork indoors and outdoors during all seasons and weather conditionsProfessional Dress is required when in contact with familiesDrive company owned vehicles, with and without passengers, in surrounding community with varying traffic conditions

Work PosturesFrequent, continuous periods of time standing, up 6 hours per dayClimbing stairs to access buildings frequently

Physical DemandsAbility to lift up to 50 pounds; push/pull up to 200 poundsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work HoursWorking beyond “standard” hours, including weekends, nights and holidaysLocal travel

Postal Code: 77055

Category (Portal Searching): Operations

Job Location: US-TX - Houston