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A Funeral Support Specialist is responsible for assisting with funeral home and cremation related duties, which includes physical work, and office related tasks. Duties include first call removals, assisting with casketing, setting up visitation areas and driving company vehicles. Office duties include meeting the public, answering phones courteously and in a polite manner and assisting with funeral, memorial and other services or ceremonies as requested. The ability to lift up to 75 pounds and work an on-call rotation schedule including weekends is required.

JOB RESPONSIBILITIES 

Safely drives company owned professional vehicles to perform “first call” removals of deceased from hospital, nursing home, residence, scene locations, to transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and proceduresFollows processes for chain-of-custody, paperwork and deceased identificationCooperates with first responders, Medical Examiners, hospital staff, etc., and accommodates their processes and proceduresFor home removals or any removals whereby family members are present, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; follows company procedures regarding required documentation; leaves a warm and courteous first impressionMaintains and ensures removal vehicle is clean inside and out and is properly maintained and fueledMaintains adequate supply of Personal Protective Equipment as well as cleaning supplies, in removal vehiclesDirects phone calls to appropriate team membersGreets and receives client families and/or other persons entering the building for information and assistanceMaintains a friendly attitude while offering assistance and guidance to all persons entering the locationAssists passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderlyAssists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of serviceAssists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containersDrives the hearse or other vehicle in the funeral cortege and/or other funeral related activitiesPerforms a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as plannedTransport deceased to and from the crematory; to airports; funeral homes and other designated locationsRun errands such as for floral delivery, picking up of supplies, documents, etc.

MINIMUM Requirements

Education

High School diploma or equivalent

Certification/License

Valid state/province driver’s license with a clean driving record

Experience

Customer service experience a plusFuneral service experience a plus

Knowledge, Skills and Abilities

Professional appearance required.  Suits are required when in contact with families; casual attire for vehicle maintenance, general cleaning and outdoor maintenance responsibilitiesAbility to follow instructions given over the phone or in personAbility to work and communicate effectively with othersAbility to work with kindness and compassion for the deceased and their familiesAbility to maintain composure in challenging situationsGood verbal and written communications skillsAbility to maintain confidentialityAbility to work an on-call rotation schedule including weekends

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work EnvironmentWork indoors and outdoors during all seasons and weather conditionsUsing company vehicle, travel local and surrounding communities, occasionally out of state; no overnight travelProfessional Dress is required when in contact with families

Work PosturesFrequent, continuous periods of time standingClimbing stairs to access buildings

Physical DemandsPhysical effort requiring manual dexterityAbility to lift up to 75 pounds; push/pull up to 200 pounds

Work HoursWorking beyond “standard” hours as the need arises including weekends, nights and holidays rotationMust be able to work an on-call schedule

Postal Code: 39429

Category (Portal Searching): Operations

Job Location: US-MS - Columbia