GA-Financing Risk & Control Specialist

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Bancassurance Analyst with the resources to solve critical problems for the future of our business, which is why we need you. 

What motivates you?

You obsess about customers, listen, engage and act for their benefit You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes You thrive in teams, and enjoy getting things done togetherYou take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak upYou share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

University degree from reputable universityMinimum 4 years working experiences in life insurances industry and having Agency experiences would be an advantageAble to demonstrate good leadership and managerial skillAble to engage and build strong relationship with internal and external stakeholders including the Agency field forcesPreferable with experiences in risk management and managing quality of business performances including financing structure and data analysis in Agency channel

Nice to Haves: 

Ability to build and manage relationships with the key internal stakeholders

On the job you will: 

To develop and establish a standard end-to-end business quality performance for GA Offices.To identify and manage business quality issues including gaps on the financing process for each GA Office including liaising with the respective Sales team to ensure those issues are remediated properly.As a subject matter expert by providing inputs and feedbacks on action items that need to be pursued to solve any issue and incident occurred in GA Office.To highlights and escalate any potential issue or incident to Head of Agency Risk & Control (Agency Management) driven by financing payout structure including campaign/ contest and outlined those findings through proper governance channel such as GA Steering Committee and MAN Steering Committee.To analyze the flags and observations from Sherlock-Neo4J and DCCD (Distribution Conduct Compliance Dashboard) applications regarding agent misconduct behaviors occurs in Premier GA and MAN GA.To monitor the clawback process and performances for GA financing agents and escalate urgent issues related to third party debt collector.To provide necessary training (regular and/or ad-hoc) to the GA agency field forces on driving the quality of their business to support entrepreneurship mindset.

Our commitment to you

Our mission; to be a part of making Decisions Easier and Lives BetterA leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industry Our best. Every day. 

Learn more about opportunities with us at jobs.manulife.com    

Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today!

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid