What You'll Do Position Overview: As the Product Lead for Gainsight at Avalara, you will play a pivotal role in shaping our customer success platform to maximize client satisfaction and retention. Gainsight is a critical tool in our strategy to deliver exceptional customer experiences and drive business growth. Job Duties Key Responsibilities: - Strategy Development: Collaborate with cross-functional teams to develop a product strategy for Gainsight that aligns with overall business objectives and customer success goals. - Roadmap Ownership: Define and prioritize features and enhancements based on market research, customer feedback, and competitive analysis. - Product Development: Work closely with technology, and other stakeholders to execute the product roadmap effectively and ensure timely delivery of features. - Customer Insights: Utilize Gainsight and other relevant data sources to gather insights into customer behavior, needs, and pain points to inform product decisions. - Stakeholder Management: Engage with internal stakeholders, including sales, customer success, and executive leadership, to understand their requirements and ensure alignment with the Gainsight product roadmap. - Market Analysis: Stay updated on industry trends, competitor offerings, and emerging technologies related to customer success platforms, particularly Gainsight. - Performance Tracking: Establish key metrics and performance indicators to evaluate the success and impact of Gainsight features and initiatives. What You'll Need to be Successful - Experience: 5 years of experience in product management or related roles, with a strong understanding of customer success principles and practices. - Technical Skills: Experience with Gainsight is highly preferred. Proficiency in agile development methodologies is a plus. - Analytical Skills: Ability to analyze data, draw insights, and make data-driven decisions to improve product performance. - Communication: Excellent verbal and written communication skills, with the ability to effectively collaborate with diverse teams and articulate complex ideas clearly. - Leadership: Proven track record of leading cross-functional teams and driving successful product launches from concept to delivery. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Flexible hybrid working We support hybrid work and flexible schedules for our employees. Learn more about our benefits by region here: https://careers.avalara.com/ About Avalara We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too. EEO Statement We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.