JOB DESCRIPTION SUMMARY

 

Oversee the daily shift information and documentation generated and received by the Commission Agents.  Processes recommendations based on incidents concerning Gaming Activity and Department Personnel. Resolve personal employee problems with listening and counseling methods. Meets with the Gaming Inspector Manager and Senior Director of Regulatory Compliance on a regular basis to address observations, relative to gaming compliance and Gaming Inspector Department operations.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Protect Tribal Assets, as related to gaming, to ensure the honesty and integrity of all Gaming Operations conducted by the Tribe. Become intimately familiar with the Internal Controls, Policies and Procedures of all departments in the gaming facility. Become familiar with the organizational structure of each department, i.e., their staff responsibilities, etc.       Conduct floor observations of the interior of the Agua Caliente Casino property, concentrating on the gaming areas. Performing observations, being visible on the gaming floor, as a representative of the ACGC. Identifying potential problems and risks with respect to Internal Controls, Casino, ACGC and Tribal Policies. Assist in liaison between Commission Agents and Casino Management to ensure the smooth operations of the Casino. Assist in developing and maintaining a department file/computer system so   that all information, reports and evidence is properly tracked and is readily available to the ACGC Management. Generate reports and findings of observations made, Recommend appropriate Course of Action to the Gaming Inspector Manager. Conduct Departmental Control Inspections to validate that Casino Department Personnel are complying with selected controls & policies. All violations are documented to identify overall Department Compliance. Take appropriate action to resolve and/or investigate customer complaints, as required by ACBCI Internal Controls and Gaming Inspector Department Policies. Being aware of, and reporting thereof, Safety & Physical Hazards with in the Casino that might jeopardize the safety of the customers and/or employees. Verifies employee identification, license status, and access status on a regular basis. Verifies Vendor access and/or license compliance based on Commission Procedures. Interacts with Casino Employees, to ensure the safe and enjoyable entertainment of the Spa Casino customers. Monitor all Casino areas to ensure that all regulations and internal controls are being adhered to. Completes other job related tasks as directed.

 

 

ACCESS TO SENSITIVE AREAS AND INFORMATION

 

Unlimited access to all areas of the gaming operation and their support areas. This access includes financial information, as approved and provided by the Agua Caliente Gaming Commission

 

SIGNATORY ABILITY

 

None.