At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Garden Center Clerk Department: Garden Center FLSA: Non-Exempt General Function: Provides prompt, efficient and friendly customer service. Replenishes merchandise, ensures cleanliness and safety in the department, answers customer questions, and runs register. Core Competencies: + Partnerships + Growth mindset + Results oriented + Customer focused + Professionalism Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations, and Perishables; Garden Center Department Manager Positions that Report to you: None Primary Duties and Responsibilities: + Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. + Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. + Makes an effort to learn customers’ names and to address them by name whenever possible. + Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience. + Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call. + Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. + Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. + Waters, prunes, and maintains plants in garden center department. + Answers customer questions about plants. + Receives and unloads product. + Operates cash register accurately and scans product, (where applicable). + Redeems promotional coupons, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts. + Places merchandise in bags or boxes, and assists courtesy personnel as needed. + Handles customer issues and follows-up with appropriate personnel. + Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the department and takes customers to an item when requested. + Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the department appearance. + Compares totals on cash register with amount of currency in register to verify balances at the beginning and end of work shift, (where applicable). + Sweeps garden center area daily, and hoses off lot when needed. + Removes trash in a timely manner. + Maintains strict adherence to department and company guidelines related to personal hygiene and dress. + Adheres to company policies and individual store guidelines. + Reports to work when scheduled and on time. Secondary Duties and Responsibilities: + Prices products for customers as necessary. + Assists in other areas of store as needed. + Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics: + Must have the ability to follow written, verbal, or diagrammatic instructions; several concrete variables. + Must be able to perform simple addition and subtraction; copy figures, count and record. + Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing; guide people and provide basic direction. Education and Experience: + No education requirement. + Six months or less of similar or related work experience. Physical Requirements: + Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. + Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. + Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions: This position is occasionally exposed to equipment movement hazard and continually exposed to dirt, noise, temperature extremes, dampness, and chemicals/solvents. This is a fast paced work environment with a significant amount of pressure. Equipment Used to Perform Job: Cash register, phone, garden tools, box cutter, broom, mop, fork lift, and calculator. Contacts: Has daily contact with customers and suppliers and vendors. Are you ready to smile, apply today.