The Garnishment Specialist is responsible for ensuring the accurate timely processing of all Court Ordered Withholding Documents (Garnishments).

RESPONSIBILITIES

Perform critical analysis of multiple garnishment types, in multi-state environments. Conduct regular reviews of garnishments to verify accuracy. Interpret garnishment orders and complete system set up based on court-ordered documents referencing federal and state guidelines. Maintains all completed and terminated garnishment orders in system. Create reporting to assist in developing and improving processes and procedures. Work closely with clients, government agencies, legal entities, and internal personnel to resolve any issues that arise in a timely manner. Display high level of ownership by holding internal and external partners accountable to project objectives and timelines through assertive and persuasive communication and organization. Evaluate and consult clients on their customized data configuration through Paycom’s systems to ensure data integrity.         Provide top-tier customer service and objection handling techniques to promote client satisfaction and retention. Troubleshoot internal and external inquiries, involving additional Paycom resources as needed to meet timelines and resolve issues. Uses persuasion and influence to drive outcomes through a high volume of client communication including inbound and outbound calls, emails, and service tickets Works under direct supervision Assist with special projects and other duties as needed.