Principal Duties/Responsibilities

KPI Management

Deliver as per the KPI's defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage work load/ volumes and delivery expectations as per business requirement Develop a sound understanding of the business process. Update work tracker and time tracking tools accurately and on real time basis Complete ad-hoc tasks as directed by Team Leader. Ensure adherence to compliance and operate within the guidelines of internal and external regulators. Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.

 

Operations Management/Operational Effectiveness

Participate and contribute in team huddles. Proactively support key initiatives that have been delivered to implement change. To ensure any feedback (including breach/errors) found in the process is informed to the team Manager instantly.

 

Relationship management

Ensure ongoing, effective relationships with stakeholders (Internal/external)
 

Qualifications:

Minimum bachelor’s degree required. Preferred Commerce or Insurance background