GBGM AML Refresh & Enablement Ops – Command Center Chandler, Arizona;Charlotte, North Carolina; Richmond, Virginia; Plano, Texas **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. This job is responsible for providing analytical supportforAML operations production areas. **Key responsibilities include:** + Monitor refresh production progress; use analytical and data analysis skills to identify areas requiring escalation + Drive engagement with support and control partners to resolve issues related to refresh execution status + Monitor technology ticket progress and escalations; generate reports related to use of production tickets + Oversight and facilitation various refresh escalation Forums + Oversight and facilitation of Daily Issues Review and Updates for production population + Data Collection and Entry + Documentation and maintenance of production support procedures + Issue identification and Problem Solving + Adaptability **Job Requirements:** + Intermediate to expert proficiency with Microsoft Excel + Excellent verbal and written communications skills. + Organization, prioritization, attention to detail, critical thinking, and Research + Familiar with MS Office Suite (Excel/Word/Outlook/Access) + Proven ability to: work in a team environment, organize work, prioritize tasks, and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote management **Desired Skills:** + AWARE, GSS ICON, Tableau + Understanding AML KYC/CDD policies and requirements + Experience working in highly productive teams within a fast-paced environment **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. 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