As GBM Clients Implementation Manager  you will be responsible for leading implementations for larger and complex global clients. This role may work as an individual contributor, or work with more junior GBM Implementation Specialists in managing implementations depending on client needs. You will also collaborate closely with the Commercial team to support RFP responses by contributing implementation content and insights.

We will count on you to:

Lead GBM client implementations as the primary point of contact, managing all aspects of the implementation process in collaboration with the Account Manager.

Ensure timely and efficient implementation of clients in agreed markets to accelerate revenue capture, prioritizing tasks and coordinating with local teams.

Collaborate closely with the Commercial Team to support RFP client meetings, ensuring alignment with client needs and organizational objectives.

Support with deal pricing preparation and development of a preliminary implementation plan, ensuring seamless integration and execution of proposed solutions.

Conduct effective communications across all stakeholder levels, influencing and guiding clients through complex implementation processes.

Develop and apply implementation best practices, establishing standards, processes, templates, and tools to drive efficiencies and track relevant metrics.

Oversee initial client technology setup and provide support for client demos and training during the implementation process.

What you need to have:

Proven experience in Client facing role preferably in a global matrix organization.

Strong project management skills with the ability to prioritize and execute tasks effectively.

Excellent communication and interpersonal skills, with a track record of influencing stakeholders at all levels.

Excellent presentation skills, with the ability to communicate ideas clearly and effectively to diverse audiences.

Ability to work collaboratively with cross-functional teams, including Client Services and Commercial Teams.

Strong analytical skills

Proficiency in English

What makes you stand out:

Strong problem-solving skills with a proactive approach to identifying and remediating implementation issues.

Ability to foster a “one team” experience for clients, ensuring seamless collaboration with internal teams.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.