Within Global Banking & Markets Operations, the Paris Structured Notes Client Service Operations team is responsible for supporting structured notes transactions executed by the French, UK and Continental Europe Sales Desk, ensuring accuracy of bookings as well as pre-matching and fails management.
The position requires a high degree of communication with Sales, Trading and our clients and ongoing interaction with other Operations teams, Compliance and Engineering to resolve issues arising from trade execution, client queries, and new business. In addition, we are looking for a strong candidate that can help to drive workflow improvement.
The team performs a range of daily control functions designed to ensure booking accuracy and integrity of books and records. Additionally, the team takes care of the post-allocation flow which includes pre-matching and fails management. Main functions are:
Managing client relationships and communicating with clients’ Middle Offices and custodiansTaking part in clients calls, meetings (virtual and face-to-face) and broker reviewsTrade allocations and amendmentsReconciliations and breaks resolutionCoordinating processing of life cycle events such as asset servicing eventsTrades pre-matching Management of fails and settlement issuesIn addition, the team focusses heavily on continuous process improvement and automation. This is done through partnerships with our clients, sales and other Ops teams with the aim of encouraging adoption of industry best practices in relation to ‘straight through processing’ and thus improving our automation rates.
Your Impact
Are you looking for an opportunity to be part of a team that works directly with institutional clients, Sales & Trading desks, Engineering and other business partners to offer best in class client service, solve complex problems and influence change? This is a great opportunity for an analytical/client service individual to utilize their professional skills by controlling risks and driving efficiencies in a fast-paced environment.
How you will fulfil your potential
Products and Markets/Risk Management:
Understand the products and business supported by the teamIdentify and reconcile trade booking errorsLiaise with Sales to ensure timely/accurate booking of new trades and amendments to existing bookingsAllocate trades once executedPre-match trades in a timely mannerResolve trade failsRelationship management:
Establish strong working relationship with the Business and other teams such as EngineeringBuild a strong partnership with our clients to improve the pre-matching/allocation process and client serviceProvide assistance to other Operations and Federation teams dealing with trade related queries and acting as an intermediary and liaising with Sales where necessary.Leadership skills:
Identify process inefficiencies and actively contribute to process re-engineering to improve trade flow and Drive change by implementing new initiatives/projectsBasic Qualifications:
Bachelor’s degree with experience in financial servicesProven analytical skills, problem solving ability, and a control mentality/attention to detailAptitude for building relationships and ability to communicate on complex issuesHighly collaborative and team-focused with ability to interact effectively with a wide range of individualsEffective problem solving and critical thinking skills along with the ability to use discretion and good judgmentSelf-motivated and pro-active, organized and able to prioritize effectively. Accountable for projectsHas capacity to adapt to changing market environment and work well under pressureFluent written and spoken English and French is requiredABOUT GOLDMAN SACHS
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