Welcome page Returning Candidate? Log back in! GBSC-Access Administration Analyst Job Locations PH-Iloilo Posted Date 7 hours ago(15/5/2024 3:12 AM) Requisition ID 2024-25361 # of Openings 1 Category Information Technology Summary

The Access Administration Analyst is responsible for processing user access requests, following established and documented desktop procedures.  Under general supervision, the Access Administration Analyst processes day to day requests for creating new accounts, changing access permissions for existing accounts, and disabling accounts promptly when individuals leave the organization or change job functions.  Work will include but is not limited to, provisioning and de-provisioning user access, providing support to end users via phone and/or email, analyzing customer requests, documenting fulfillment of requests, and ensuring established procedures and controls are followed prior to granting or removing access.

Job Scope Perform user account management, including account creation, password resets, access provisioning and disabling user accounts when requested.Process access requests submitted through ticketing system and/or email according to standard desktop procedures and service level commitments.Document all actions and solutions according to standard desktop procedures.Provide telephone and/or email support related to access requests.Ensure user satisfaction, including taking ownership of open tickets and ensuring issues are fully resolved or re-assigned to next level for assistance.Help troubleshoot and resolve access-related issues.Keep coworkers and others informed of status of tickets.Escalate or assign issues to the relevant team as necessary.Prepare and distribute reports.Update knowledge base information.Ensure line management are immediately made aware of high priority or high impact issues.Manage, meet and maintain service levels and ensure all tickets are dealt with in accordance with the SLA and internal KPIs.Uphold the Crawford Code of Business Conduct at all times. Functional Knowledge Completion of a college or university degree in information systems/technology or related field and 2 or more years of experience in a technical support role.Customer service or Service Desk experience.Fluency in English required.Attention to detail and focus on quality.Professional phone manner.Strong oral and written communication skills.Excellent problem solving and troubleshooting skills.Analyze, solve and communicate solutions to problems in an efficient, clear, and understandable manner.Allocate time effectively, work under pressure and manage tight deadlines.Handle multiple demands and competing priorities and adapt to new ideas and changes.Reach sound, logical conclusions regarding user needs and requirements.Read, interpret, explain and apply technical information for technical and non-technical users.Maintain confidentiality and security of sensitive information. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs

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