Welcome page Returning Candidate? Log back in! GBSC-Customer Service Representative II Job Locations PH-Iloilo Posted Date 7 hours ago(6/11/2024 5:24 AM) Requisition ID 2024-26519 # of Openings 1 Category Admin/Clerical Summary

Responsible for accurately recording all pertinent first report information via telephone and written correspondence from the insured, claimant, or their representative.

Job Scope

A. Customer Support

Receives and processes incoming calls according to client arrangementsIdentifies and assesses customer’s need/s to achieve satisfactionProvides product/service information and resolves any emerging problem that the customer accounts face leveraging the use of right method/toolsHandles customer complaints, provide appropriate solution and alternatives in an efficient mannerConducts follow up to ensure resolutionKeeps records of customer interactionConducts emergency call outs to field adjusters with clientLogs First Notice of Loss claims and assignments

 

B. Business Process Support

Adheres to Crawford’s standard operating procedures (SOP) and turnaround timeRefers matters beyond limits of authority and expertise to immediate superior for directionUpholds the Crawford Code of Conduct by protecting the confidentiality of informationPerforms other related tasks as required or needed Functional Knowledge Bachelor’s degree in any related courseAt least two (2) years customer service or admin work experience in an insurance-related jobExcellent verbal communication and customer orientation skillsActive listening and call handling skillsProficient in Microsoft Office word processing and spreadsheetKnowledgeable of business etiquette across various correspondenceAbility to control and respond quickly to a stressful/difficult situationMaintains high degree of professionalism and confidentialityAbility to multi-task, prioritize and manage time effectivelyInterpersonal skills - Able to work independently and as a team memberKeen attention to details Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs

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