Welcome page Returning Candidate? Log back in! GBSC - Team Manager I (Clinical) Job Locations PH-Manila Posted Date 12 hours ago(19/9/2024 9:47 AM) Requisition ID 2024-26106 # of Openings 1 Category Management Summary

Under direction of the Managing Director, Service Center Manager, or Operations Manager, leads a unit in producing a product of superior quality for Crawford & Company clients while meeting established production objectives and service standards.

Job Scope Establishes and communicates performance standards and objectives and conducts performance appraisals. Administers corrective action with regards to any performance deficiencies in line with human resource policies and procedures. Recommends/approves salary adjustments, promotions, transfers and dismissals.Administers all company human resource policies and procedures, communicates to staff, and ensures compliance. Counsels team members on educational and job opportunities which will enhance their career development; keeps staff informed of current trends, changes or new developments in the department and company with periodic meetings.Analyzes department statistics including case volume, and responds by allocating work accordingly to appropriate levels of production and quality Communicates issue, decisions, and other related activities to appropriate personnel Identifies goals, objectives, methods, and resources necessary to achieve expectationsCoordinates and develops projects or improvements with Operations Manager/Director and other personnelProvides visibility of daily or monthly data to assist with performance management Performs staff scheduling, ensuring accurate staffing levels Documents all staff complaints and assists in resolution Assists in execution of administrative tasks deemed necessary or as requiredEnsures data maintenance for Content Management System (CMS) and all client systemsEnsures service level agreements (SLA) and internal key performance indicators (KPI) are met Keeps Operations Manager/Director informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to Operations Manager/Director for direction. Recruits, hires and evaluates performance of personnel as necessary Trains and develops new employees Recommends candidates for cross-training and advanced training. Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminarsEnsures workloads are balanced and in line with defined staffing models. Makes recommendations to improve productivity and ensure timely closures.Reviews files daily to provide instruction for further requirements needed based on best practice standards. Ensures staff adheres to both internal and external compliance standards and protocols.Upholds the Crawford Code of Business Conduct at all timesDemonstrates knowledge and understanding of Broadspire medical department policies and procedures and ability to communicate same with internal/ external customers as necessaryActs as Quality Improvement Committee Member participant responsible for GBSC Operations (5%) Functional Knowledge Bachelor’s Degree (Four-year college course).Must hold an active, professional license or certification without restrictions to practice as a health professional in the PhilippinesProject Management Certification is recommendedAt least two (2) years equivalent work experience as Team ManagerAbility to develop, implement and assess performance metricsProven record of boosting team performance and employee retention ratesAdvanced computer skills and ability to work well under pressure individually and as part of a teamResponsible, calm and are able to plan and prioritize his/her work and other people’s daily activities.Excellent communication and interpersonal skills with people at all levels Proficiency of the English language, both in verbal and writtenStrong customer orientation, active listening, and excellent phone handling skills Demonstrates analytical thinking and effective conflict resolution skills Ability to implement standards and procedures for security and performance managementAbility to multi-task, prioritize and manage own work and others' effectively Demonstrate leadership with capability to motivate and inspireDemonstrates initiative and implements changes to drive operational effectiveness and efficiency Interpersonal skills - Ability to work independently and as a team memberKeen attention to details with regards to own work and of team members Maintains high degree of professionalism and confidentialityAbility to work all overtime holidays and weekends when operational requirements necessitateAbility to make decisions in accordance with operating policies and practicesMust be able to work well unsupervised as well as supervise others, follow verbal and written instructions, work independently and pay close attention to detailsFamiliarity with legal, medical and technical disciplines Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQs

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