Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for supporting the day-to-day routines of teams that deliver against the bank's Financial Crimes Enterprise Policy and the Financial Crimes Global Standard with little oversight. Key responsibilities include understanding and anticipating inherent risks to the business, applying knowledge by conducting research and analysis in multiple applications to solve complex problems and escalation inquiries, documenting procedure changes, providing guidance to employees, and effectively communicating information and data across the Line of Business.

Responsibilities:

Monitors team metrics and works with leadership to track progress towards objectives and ensure goals are metDemonstrates process expertise and provides support to leadership, employees, and business partner by implementing process improvements to address and resolve issuesAssists in the identification, escalation, and mitigation of potential risks and issuesApplies knowledge of business processes to identify opportunities for simplification and efficienciesSupports the enhancement of quality service and ensures effective and efficient operations support is in place for the assigned area's internal business partners and external clientsCollaborates with Change Managers, Technology, and other business partners to support system enhancements and special projectsEnsures adherence to procedures and regulatory requirements through updates and change training

Skills:

AdaptabilityAnalytical ThinkingCritical ThinkingData Collection and EntryData Quality ManagementCollaborationDecision MakingInterpret Relevant Laws, Rules, and RegulationsProblem SolvingResearch AnalysisCustomer and Client FocusInnovative ThinkingOral CommunicationsPrioritizationQuality Assurance

Line of Business Job Description:

This candidate will support the Quality Assurance team in mitigating risk across the Global Banking & Global Markets Anti-Money Laundering (GBAM AML) organization and program. The position is within Quality Assurance organization. Provide support for monthly control execution within a LOB and directly supports execution and management of the ILQA Program through various initiatives to drive process improvements and control performance sustainability.

This role requires a strong operational risk and compliance background, Risk Framework (QA Standard) knowledge, understanding of AML requirements and testing across multiple Jurisdiction. Acts as an ambassador of the risk culture and will support testing inspections, control oversight and execution.

Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.   
 

Responsibilities

Execute Quality Assurance activities including control execution, case assignment, and results reporting in a timely mannerCapture data and information relevant to inspection metrics to support governance activities for dashboard reportingConduct or coordinate quality Inspection reviews to ensure associate performance and control effectivenessProvide support on Regulatory Exams, Internal Audits and other Monitoring & Inspection reviewsSupport initiatives to enhance Quality Assurance program successAble to facilitate training to LOB

Required Skills:

2 or more years in one or more of the following areas: Quality Control/Assurance Testing, Process Risk Control (PRC), Risk Control Self-Assessment (RCSA), Internal audit, Risk management, Process improvement, Compliance, Front line control role, or similar business control experienceAbility to critically think and problem solve when escalations ariseStrong communication abilities, organizational skills, and attention to detailStrong research and analytical skills – Ability to prioritize effectively, a self-starter, organized, capable of performing work independently with minimal direction.Proficient computer/software skills - Experience with Microsoft Word, Power Point, Outlook, Expert Level in Excel and SharePoint, etc.

Desired Skills:

ACAMS CertificationKYC/CIP/CDD knowledge or experienceWorking knowledge of Risk, Quality Control/Assurance FrameworkKnowledge or experience with Anti-money Laundering concepts/regulationsPrevious work experience in one or more of the following areas: risk, compliance, audit, operations and/or controlsFoundational knowledge of general bank policies, specific to data and privacyBachelor’s degree in related field or equivalent work experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40