At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. 

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards.  We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.

What You Can Expect

The GBS Global Customer Operations Specialist provides support to international customers as well as the Global Supply Chain organization. Ensure that all proper service is provided to Zimmer Biomet Entities, Third Party customers and vendors for activities such as order management, demand allocation, returns, communication and other related tasks.

How You'll Create Impact

Principal Duties and Responsibilities:

Executes return recalls and transportation operations processes in the regionProcesses return transactionsExecutes inventory redeployment process in the regionMonitors shipment schedulesAdministers documentation for import/export and customs complianceAllocates goods within the system(NL)Dedicatedto support specific region based on volume and/or complexity.Registers service complaints and follow up till resolution.Supports cross functional process improvement initiatives and projects.Administersthe Order2Cash process.Miscellaneous duties as needed. This is not an exhaustive list of duties or functions and might not necessarily compriseWhat Makes You Stand Out

Expected Areas of Competence (i.e., knowledge, skills and abilities)

 

Participate in proactive team efforts to achieve departmental and company goals.Responsible for understanding and conforming to the Company Quality system as it applies to the specific activities being performed.Ability to collaborate cross functionally with other departments and with a variety of corporate team members.Ability to analyze situations and resolve problemsProblem solving and analytical assessment capability.Strong customer orientation and high degree of professionalismis required.Accuracy, attention to detail and timely follow through are critical.Knowledge of Microsoft Office suite (Excel, Word, PowerPoint)Ability to quickly learn new software systems: DCS, SAP, CPR, JDE, Livelink, etc.Proven ability to work under pressure and successfully handle multiple priorities while promoting a friendly and engaging work environment.Ability to handle high work load and drive department metrics.Ability to perform other duties, as assigned.

 

Language Requirements

 

Ability to read, write and speak English fluently.

Ability to speak any other European language is a plus.

Your Background

Education/Experience Requirements

 

High School Diploma or equivalent.2 Years of relevant work experience or combination of work experience and advanced education. Preferred experience in commercial operations, supply chain or manufacturing.Preferred communication experience with customers.

EOE/M/F/Vet/Disability