About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena and Hamburg.

Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:

Career development with an international company where you can grow the career you dream ofAn attractive benefits package (e.g. attractive Abbott Pension Plan a company bike, employee stock purchase program)A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.A challenging position in a fast-growing crisis independent industryTo become part of a dynamic, highly educated, highly skilled, and motivated teamFlat hierarchies, open appreciative mentality, and efficient, constructive lines of communicationMulti-national environment, where we foster the development of our talents within the enterprise

The Opportunity

This position works out of our Wiesbaden-Delkenheim Abbott GmbH location. 

Abbott Ambassador, CRDx, Europe, EEMEAP

1. Primary Objective of Position

The Abbott Ambassador is responsible for driving client loyalty, growing existing business while improving profitability

2. Major Accountabilities
a) ACCOUNT MANAGEMENT

Develop a Strategic Growth Plan at the territory level and leverage the plan on a daily basisMaintain accurate and up-to-date client data in MyDASHExecute Account Plan tactics to grow existing business by closing menu gaps(adding on assays), selling DHS solutions and upgrading and renewing service contractsWeekly work with client on business process, amplification of their health system via CRDx globalized and established frameworksConduct Client Business Reviews every 90 days (Operational reviews) to ensure our clients and Abbott are honoring their commitments and execute on identified client needsAct as Abbott point of contact for clients to handle any issues or support requests (ordering and shipping inquiries & product issues)Support renewal of existing business, with the Enterprise team, early in the process blocking competition from entering the accountWork with client to ensure entire Abbott solution is being utilized as expected

b) GROW THE ACCOUNT

Assess utilization and inefficiencies on instruments and work with client to maximize testing capabilitiesAnalyze test menu and ordering patterns to assess gaps and provide solutionsAdd solutions, including assays, software, and service offerings to help client achieve strategic priorities or improve efficienciesDeliver insights for operational improvement that will directly impact clientKPI’s through assays, DHS, Hematology, and/or other solutionsDrive Alinity, Hematology and Digital Health Solutions solutions at every accountContinue to manage post-sales client support activities, such asConfidently operate all Alinity InstrumentsInstall and configure assays on the Alinity instrumentPerform assay integration, calibration, precision, linearity and method comparisons for the AlinityArticulate performance of the assay, interpret data, draw insightsPerform initial assay troubleshooting

c) CLIENT LOYALTY

Exhibit and articulate our value proposition and solutionsConsult with client to improve operations and KPI’sDeliver insights to clients, as well as Enterprise teamDevelop relationships with all internal stakeholdersLab Director / Manager, Department Supervisors (IA/CC/Hematology/Specimen Processing)Procurement, IT Manager, Medical DirectorMaintain a high NPS score (OneNPS and tNPS) at each accountAddress NPS “hot sheets”Leverage marketing collateral to demonstrate Core Diagnostics valueClient presentationsWorkshops (Educational and Abbott internal)Client Business ReviewsLead integration activitiesParticipate in implementation activities per Test of Record (TOR) processOversee progress of cross-functional implementation team (post-sale) withproject manager

3.Education

Bachelor´s degree or equivalent experience required. Bachelor´s/Engineering degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred.

4. Background

Minimum 3-5 years of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts.Ideally a proven track record in a similar position supported by management and customer references.Excellent product and industry knowledge.Strong understanding of key stakeholders and customer dynamics.Strong solution selling and relationship building skills.Excellent communication skills.Fluent in local language and English, additional languages are advantageous.5. Impact of positionManage and expand existing accounts.Manage and improve customer relationships.Improve profitability of existing accounts.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned. 

Connect with us at www.abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.