**Description** **General Summary** Uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps that vary in nature and sequence. Selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. **Essential Duties and Responsibilities** + Assists in varying administrative matters; maintaining a wide variety of financial or other records. + Verifies statistical reports for accuracy and completeness; and handling and adjusting complaints + May also direct lower level clerks, positions above level IV excluded; which may include supervisory responsibilities using a thorough knowledge of an office’s work and routine + Chooses among widely varying methods and procedures to process complex transactions **Knowledge, Experience and Skill Requirements** + Must have high school diploma or GED + Minimum of 2 years in an office environment + Demonstrate strong skills in objective problem-solving and decision-making + Proficient in Microsoft Office Suite of software + Strong written and oral communication skills in English. + Strong interpersonal skills **Working Conditions** + Physical demands include intermittent sitting, standing, and walking, and occasional bending reaching and lifting. + Limited exposure to elements such as heat, cold, noise, dust, dirt, chemicals, etc. but generally not to the point of being disagreeable. _This job description is subject to change by the employer as the needs of the employer and requirements of the job change._ **We maintain a drug-free workplace and perform pre-employment substance abuse testing.** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)