About the Position The General Manager plays a crucial role in ensuring the smooth and compliant operation of the scheduling and dispatching center, acting as a bridge between the client, Transdev, and regulatory bodies, while also managing internal resources and partners effectively. Serving as the primary point of contact for the client regarding the scheduling center contract and being available at all times to make decisions or provide coordination.Ensuring that the service is operated according to the plans, policies, and budgets established by the client (presumably a transit agency or authority), Transdev (the company), as well as all applicable federal, state, and local regulations.Managing and overseeing the Disadvantaged Business Enterprise (DBE) partners involved in the operation.Overseeing the overall operations of the centralized scheduling and dispatching center, including staff management, resource allocation, and ensuring efficient and effective service delivery.Maintaining close communication and collaboration with the client to ensure their requirements and expectations are met, and addressing any issues or concerns promptly.Monitoring performance metrics, analyzing data, and implementing improvements or changes as necessary to optimize operations and meet contractual obligations. Other duties as required. Education, Licensing, and Certifications (preferred) and Experience Required:  High school diploma or equivalent, such as GED, required.Bachelor’s degree or equivalent in Business Administration, Logistics, Transportation, or related field preferred.  5+ years of management and supervisory experience specifically in public fixed-route transportation and paratransit operationsExperience in labor relations and working with unions.Knowledge of relevant employment laws at federal and state levelsCore Competencies: Thorough understanding of transit operations, regulations, laws and ordinances governing the industryExpertise in managing operations across multiple locations, cost control and financial/budgetingStrong communication skills (written, oral, presentations) to effectively influence at all levelsAbility to organize work, attention to detail, efficiencyMust be skilled in labor negotiations, grievance handlingProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)Ability to manage relationships with government entitiesUp to 25% travel required between properties, meetings, trainingThe role requires a seasoned transit operations professional with proven management experience in union environments. Strong financial acumen, communication abilities and knowledge of legal/regulatory landscape are critical. The ability to navigate labor relations while optimizing multi-site operations and budgets appears key.  Physical Requirements:  Must be able to work shifts or flexible work schedules as needed. 90% of work is accomplished indoors and in air conditioned or well-ventilated facilities. Work is accomplished in an office or in a cubicle space equipped with a telephone and computer. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.  About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ     For more information, please visit our website at www.transdevna.com/careers
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.   Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. 
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