Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States, including Starbucks, Chick fil A, Chipotle and McDonalds. With approximately 3,000 associates, QCD is headquartered in Frisco, Texas, is values-based and provides over 17,000 deliveries a week from 24 Distribution Centers strategically located throughout the country. At QCD, it's all about our people. Our teams are creative, passionate and care about innovatively supporting our customers and developing our teams. Whatever you area of expertise, you can be part of a team that's proud of it's history and excited for our growth-filled future.
Drive your career forward: Get to know more about how this role makes a big impact on our teams, customers and future.
Job Summary: The General Manager plans, directs, and coordinates all warehouse, and distribution activities of our distribution center, reporting to the Regional GM to ensure Customers’ stores obtain required products in a timely manner and in accordance with high standards of customer satisfaction. This location supports two main customers serving several hundred QSR's.
ResponsibilitiesESSENTIAL FUNCTIONS:
Communicates and coordinates with customers regarding service levels, costs, and other needs to ensure high quality customer service and to enhance QCD/GSF’s reputation. (20%)Manages assigned staff, including recruiting and selecting employees, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. (20%)Plans, directs, and organizes all phases of product distribution to ensure adequate, timely, and accurate delivery of quality products to Customers’ stores. (15%)Directs various financial activities, including budget preparation, business plans, quarterly financial and operations presentations, annual recosting meetings, equipment lease negotiations, and major capital purchases, interacting with customers and management to meet or exceed established performance and profitability objectives. (15%)Develops and implements distribution center policies and procedures (human resources, administrative, safety, regulatory compliance, etc.) to ensure consistency with company-wide policies and to meet established objectives for customer service, safety, and performance. (10%)Directs and coordinates through subordinate management the allocation of facilities, equipment, and staff to optimize the use of company resources and to meet or exceed established performance, profitability, and safety standards and objectives. (10%)Reviews and analyzes inventory practices and procedures and surplus stock to develop improved inventory control methods. (5%)Directs and implements policies and procedures to ensure better-than-industry average safety. (5%)Performs other related and assigned duties as necessary.
Qualifications
MINIMUM QUALIFICATIONS: Education and experience equivalent to:
Education/Certification:
Bachelor’s degree in a related field from an accredited college or university preferred
Supply chain and logistics management education a plus.
Experience:
7-10 years minimum of relevant work experience in a distribution center with experience in all facets of the operation.Food distribution experience preferredUnion and labor relations experience preferredStrong knowledge of transportation management for in-house drivers requiredStrong customer relationship building experience.
Knowledge, Skills and Abilities
Knowledge of (B/basic; J/journey; E/expert):
Management concepts and techniques (E)Inventory control concepts and techniques (E)Customer service concepts and techniques (E)Financial planning and analysis (J)General accounting principles and procedures (J)Human resources policies and procedures (J)Restaurant operations (B)Legal environment (B)PC word processing/spreadsheet software (B)
Skill and ability to:
Negotiate effectively with vendorsAnalyze and resolve complex problemsManage and motivate employees in a team-based environmentInterpret operations anomalies and identify appropriate solutionPrepare and deliver presentations to management, customers, regulatory agencies, and other external organizationsDevelop long-term, high level relationships with customersCommunicate and coordinate effectively with internal and external customers verbally and in writingCommunicate and coordinate effectively with vendors verbally and in writingCommunicate and coordinate effectively with employees verbally and in writingWork effectively in a general business environment, with a focus on high levels of quality and customer serviceTravel via airplane and drive an automobile
LEADERSHIP/MANAGEMENT RESPONSIBILITY
Manage, through subordinate managers, approximately 200 employees. Decisions have a significant financial and strategic impact. Manage critical, highly sensitive external relationships
PERFORMANCE CATEGORIES
Productivity/quality standards: GSF/QCD policies, procedures, and standardsProductivity/quality standards: KPIsProductivity/quality standards: financial performanceBudgetCost containmentEmployee developmentTeamwork within the department and across departmentsProject/assignment standardsCustomer satisfactionSafety standards and procedures: employeesSafety standards and procedures: facility and warehouse equipment
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