Overview JOB SUMMARY: General Manager oversees all operations of Kantishna Roadhouse, providing vision and leadership to ensure alignment with Doyon’s mission. This role is responsible for achieving subsidiary objectives by developing and implementing plans, budgets, and controls. The General Manager is responsible for financial performance, enhancing guest satisfaction, staff development, and achieving shareholder hire goals. LOCATION: Fairbanks or Anchorage / Kantishna Roadhouse Responsibilities ESSENTIAL FUNCTIONS: Operations Performs all necessary supervisory functions to manage personnel effectively and efficiently. Responsible for recruiting, selecting, orienting, training, coaching, counseling, appraising, developing and disciplining managers, supervisors, and staff. Sets and monitors realistic company goals to ensure that Doyon’s shareholder hire goals are achieved and exceeded. Acts as liaison with local, state, and federal entities such as the National Park Service and Denali National Park Concessions Department. Represents the company at industry related committees, councils, conventions, shows and business events. Maintains quality guest services by establishing and enforcing high standards of operation. Oversees organization and maintenance of guest transports and accommodations. Oversees and ensures high safety standards, quality control standards, and regulatory compliance; and always ensures good housekeeping of property and equipment. Prepares monthly, quarterly, and annual reports as required; including, but not limited to, the monthly Doyon President’s Report and National Park Service reports. Effectively communicates on an on-going basis with Doyon Management, staff, and shareholders to contribute to the team efforts of the Doyon Family of Companies. Marketing Develops and oversee sales and marketing strategies for the purpose of promoting the Kantishna Roadhouse and the Kantishna Wilderness Trails as a premier tourist destination. Oversees all marketing aspects and identifies and seeks out future potential business for the company while maintaining relationships with current companies and key agents to increase product visibility and enhance the company’s positive image. Analyzes the market and refocuses business plans in response to market changes. Conducts research to identify industry development opportunities and prepares proposals to grow the company to the next level. Collaborate with other tourism businesses under the parent company to enhance guest experiences and drive cross-promotional opportunities. Negotiates agreements and competitive rates with travel agents and companies. Builds the company image by collaborating with customers, community organizations, employees, and the National Park Service; and enforcing ethical business practices. Financial Oversight Explores income producing and cost reduction opportunities and prepares annual budgets and forecasts. Achieves sales and profit targets by exercising close control of overhead and operating expenses. Provides vision and leadership in long-range fiscal planning. OTHER FUNCTIONS: Participates in General Manager’s meetings, Doyon’s Annual Shareholders Meeting, and all other corporation meetings and planning sessions as required. Stays current with local, state, and federal politics and politicians, major world events, and the global economic climate. Works with the Alaska Tourism Industry Association to strategically market the State of Alaska as a tourism destination to increase visitation to Alaska year-round. Other duties as assigned. DOYON LIMITED CORE COMPETENCIES: Commitment to Excellence – Identifies what needs to be done and takes action to achieve a standard of excellence Corporate Values- Understand, embraces, and integrates Doyon corporate values into duties and responsibilities. Customer Services – Identifies and responds to current and future client needs by providing excellent service Teamwork – Resourceful team player that builds, strengthens, and maintains collaborative relationships with others both internally and externally. Safety and Security – Promotes a safe and secure work environment for co-workers and customers. JOB SPECIFIC COMPETENCIES: Adaptability - Adapts to changing conditions and work assignments, sets priorities and manages multiple assignments, and tasks. Analytical Skills - Visualizes, articulates, and solves a variety of problems and concepts and makes appropriate decisions based on available information. Communication Skills - Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others. Decision Making - Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option. Entrepreneurship - Designs and implements a business strategy and seizes profitable business opportunities. Financial Management- Applies critical financial concepts and practices to establish and maintain realistic budgets. Leadership - Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals. Management - Plans, organizes, directs, monitors, and controls a group of one or more employees or one or more entities to accomplish organizational goals and objectives. Negotiating - Identifies and balances the needs and requirements of various parties and obtains consensus on finding a solution. Networking - Establishes, maintains, and utilizes a broad network of contacts (e.g., in a specific industry, in government, and the community) to monitor public and internal issues that affect our business. Project Management - Plans, organizes, and manages resources to bring about the successful completion of specific projects. Strategic Implementation - Formulates effective strategies consistent with the business and competitive strategies, examines policy issues and strategic planning with a long-term perspective, determines objectives, sets priorities, and anticipates potential threats or opportunities. SUPERVISION: This position is responsible for hiring, training and discipline of all staff, both year-round and seasonal. Qualifications REQUIRED QUALIFICATIONS: Bachelor’s Degree in Hotel/Restaurant Management or Business is preferred, though an equivalent of education and/or experience may be considered. Minimum of 5 years of experience in business management, including planning and financial oversight. Minimum of 5 years of experience in personnel management. Minimum of 3 years of related hospitality management experience. Minimum of 3 years working with a board of directors. Class B Driver’s License required. Computer literate with proficiency in Word, Excel, PowerPoint, Property Management Systems (PMS) and Point-of-Sale Systems (POS). PREFERRED QUALIFICATIONS: Certified Food Manager Certification Training for Alcohol Professionals (TAP) certification First Aid and CPR Commercial Driver’s License with passenger and air brake endorsements WORKING CONDITIONS: Off-season (late Sept – mid-May): Most work is performed in an office setting in Anchorage or Fairbanks. Operational season (late May – mid-September): Travel to and work in Kantishna, Alaska, with room and board provided. WORKING ENVIRONMENT: The majority of the work is performed in an office setting. PHYSICAL DEMANDS: Regularly required to stand; walk, use hands, and reach with hands and arms; sit; climb or balance; and stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 50 pounds. REASONABLE ACCOMMODATION: It is Doyon’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. PREFERENCE STATEMENT: Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.