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DescriptionAt United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.  Job overview and responsibilities Responsible for day to day operational, financial and personnel performance of assigned international outstationEstablishes or implements goals and standards to maintain and control operational integrity, service levels, costs, and safety requirementsThis includes host government specific security checkpoint and baggage screening requirements in accordance with U.S.TSA security directives, mandates and GSC responsibilitiesMonitors performance against plans and initiates corrective actions to improve resultsDetermines and justifies equipment, facilities, staffing, and training needs to achieve station operational goalsParticipates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilitiesCoordinates and provides functional guidance and supervision of contracted ground handling agentsRepresents United Airlines for airport activities to host government federal, state, and local airport authority agencies along with TSA international field offices, U.S. aviation security representatives and FAA, and also aviation organizations such as ICAO, IATA , airline committees etc.Support with other duties as required Responsible for day-to-day operational performance of assigned international outstationDirect the airport operational activities for all airport lines of service including customer service, ramp service, aircraft appearance and station control center/operations in a fully vendor and outsourced environmentDirects station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlinesOversee and direct operational safety and security; flight departure reliability; customer processing; plane-side operations including ramp operations and customer service; baggage handling; fueling; aircraft appearance and cabin provisioning, airport policies and procedures; on-ground product technology and equipment deployment; and vendor operationsEnsure all the security measures are correctly in place to comply with AOSSP and UA internal security requirementsEstablish and ensure consistent implementation of goals, plans and performance standards for customer service, operational performance, safety, financial performance, service providers engagement and security including GSC responsibilitiesResponsible for compliance with Stations controls and Internal Audit standardsResponsible for maintaining station facilities, equipment, and professional appearance standards for all United employeesResponsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reportsManage vendor service contracts as required. Maintain positive vendor relations and various airport management relations and ongoing exchange of information and ideasEnsure that corporate and divisional messages and initiatives are clearly communicated to vendor representativesProvide financial oversight for station level Airport Operations expenses – assuring targets are metManages the station budget, staffing forecasts and resource requirementsRepresent the company to local governmental agencies (Local airport authorities and works councils, CIQ and Airport Security etc.). Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisionsQualificationsWhat’s needed to succeed (Minimum Qualifications):

Bachelor's degree or 4 years of relevant work experienceMust be able to pass security background check to obtain SITA accessFor occasional travel to the USA, must have the ability to obtain United States visa as well as a valid and active passport3+ years of relevant management experience in Airport Services environment or equivalent experienceKnowledge of airport operations to include; hub operations, terminal / ramp operations and ATO, and related technologyAbility to work in a dynamic, fast paced operational environmentKnowledge of station controls and Internal Audit standardsAnalytical thinking, goal-directed leadership and service-oriented performance Knowledge of operational Corporate policies and procedures Strong communication and interpersonal skillsDemonstrated ability to develop and motivate personnelStrong problem solving skills and drive for excellenceMust be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations Reliable, punctual attendance is essential function of the positionMust be willing and able to travelMust be legally authorized to work in Thailand for any employer without sponsorshipMust be fluent in English and Thai (written and spoken)Successful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Basic understanding of BTW/Ramp processes