Hampton by Hilton

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Hampton by Hilton is the industry’s leading upper- midscale brand. Every Hampton Inn and Hampton Inn & Suites is committed to the 100% Hampton Guarantee providing an exceptional guest experience and consistent, high- quality accommodations and amenities. When you invest with Hampton, you join a brand of more than 2,500 hotels in 29 countries and territories around the world backed by Hilton’s power, reputation, scale and performance engine. 

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The Property
Hampton by Hilton Nuneaton forms part of the Abbey Street mixed-use redevelopment that includes a residential component alongside workspaces, a large cinema complex, a food hall and landscaped public spaces. The hotel  features 145 rooms, meeting space and a fitness center. Hampton by Hilton Nuneaton is an important addition to this ambitious town center redevelopment and supports the growth of Nuneaton as a regional business and leisure hub. Do you want to be part of this exciting project? 

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The Role
This exciting General Manager position will be responsible for managing the hotel, Hotel Management team hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.  

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What will you be doing?
Specifically, you will be responsible for performing the following tasks to the highest standards: 

\n\nManage and lead the hotel operation.\nManage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.\nLead in all key property issues including capital projects, customer service, and refurbishment.\nEnsure all decisions are made in the best interest of the hotel and Hilton.\nDeliver achievable hotel budgets and set other short- and long- term strategic goals for the property.\nProvide exceptional leadership to hotel Team Members focusing on Hilton culture and values.\nLead in all aspects of business planning.\nComply with and exceed Hilton Brand Service Standards.\nEnsure costs are controlled.\nManage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.\nHold regular briefings and communication meetings with the HOD team.\nRespond to audits to ensure continual improvement is achieved.\n

What are we looking for?

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The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current or previous experience as a General Manager within a similar quality hotel and ideally with hotel openings experience.

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A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

\n\nProven GM with previous experience gained at Hilton and a proven record of delivering commercial success.\nStrong ability to collaborate and foster networks and relationships, with owners, contractors, corporates, and Tour Operators – must be highly visible.  \nDeliver innovative commercial opportunities with experience in increasing profitability.\nExceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values. \nExceptional stakeholder/owner relations experience with ability to build credibility and trust with Asset Manager & owners.\nAbility to show resilience, judgement and leadership. \nExperience managing budgets, revenue proposals, and forecasting results in a similar sized property. \nIn-depth knowledge of the hotel/leisure/service sector.\nDegree or diploma in Hotel Management or equivalent.\nEnglish Mandatory with preference of previous experience operating in the UK – regional knowledge would be an advantage. \n\n

What is it like working for Hilton?

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The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

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We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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